Senior Salesforce Support Engineer - Tier 3 Escalations
ASM Research, An Accenture Federal Services Company
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Résumé du poste
ASM Research, an Accenture Federal Services Company, seeks an IT escalation specialist to support production and development systems both remotely and onsite. You will be the final escalation point for Salesforce issues, mentor junior staff, and collaborate with developers to diagnose root causes across multi‑platform environments.
The role requires strong knowledge of Microsoft Windows, Office 365, SharePoint and Teams, plus excellent communication.
Qualifications
- Associate's degree or equivalent relevant experience; Bachelor's preferred.
- Professional certification preferred.
- 8+ years of experience in information technology or related field.
Responsabilités
- Serve as final escalation point for Salesforce issues.
- Mentor junior team members.
- Support release-related updates to Knowledge Articles.
- Collaborate with PDA Salesforce developers on bug fixes.
- Report to client leadership on high-visibility Tier 3 cases.
Connaissances
Formation
Outils
Description du poste
ASM Research, an Accenture Federal Services Company, seeks an IT escalation specialist to support production and development systems both remotely and onsite. You will be the final escalation point for Salesforce issues, mentor junior staff, and collaborate with developers to diagnose root causes across multi‑platform environments.
The role requires strong knowledge of Microsoft Windows, Office 365, SharePoint and Teams, plus excellent communication.
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