Senior Salesforce & IT Systems Engineer (Tier 3)

ASM Research, An Accenture Federal Services Company; Augusta (ME); Hybride; USD 35 000 - 68 000; Plein temps

Résumé du poste

ASM Research, An Accenture Federal Services Company, is seeking a senior IT professional to serve as the final escalation point for Salesforce Tier 3 issues and provide both remote and onsite support across multiple platforms. You will mentor junior staff and collaborate with PDA Salesforce developers to resolve bugs identified in Tier 3 cases.

The role also involves reporting to client leadership on high-visibility issues.

Qualifications

• Associate's degree or equivalent relevant experience is required.
• Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
• Professional Certification or License preferred.

Responsabilités

• Serve as the final escalation point for resolving the most complex Salesforce-related issues.
• Mentor junior team members as needed.
• Collaborate with PDA Salesforce developers and functional team members to address bugs identified by Tier 3 cases.
• Provide on-site and remote support across server, networks and operating system-level issues.
• Occasionally report to client leadership on high-visibility Tier 3 cases.

Connaissances

Windows OS

Office 365

SharePoint

Teams

Troubleshooting

Communication

Customer service

Cloud infrastructure

Formation

Associate degree or equivalent

Bachelor's degree preferred

Description du poste

ASM Research, An Accenture Federal Services Company, is seeking a senior IT professional to serve as the final escalation point for Salesforce Tier 3 issues and provide both remote and onsite support across multiple platforms. You will mentor junior staff and collaborate with PDA Salesforce developers to resolve bugs identified in Tier 3 cases.

The role also involves reporting to client leadership on high-visibility issues.