Senior IT Systems Engineer

Ladders; United States; Remote; USD 130,000 - 172,000; Full time

Benefits offered by this job

Comprehensive medical & dental

Flexible time off

Bonus and equity opportunities

Remote work flexibility

Supportive culture with cross‑function

Equal opportunity employer

Job summary

Ladders is seeking a Senior IT Systems Engineer to support reliability, security, and day-to-day performance of core business technology services. You will manage SaaS platforms and endpoint tools, partner with Legal and HR for compliance, and help keep employees productive and connected.

Remote role in the United States with a compensation range of $130,000–$172,000 annually. You will work on policy deployment, investigations and cross-functional collaboration across teams to ensure security

Qualifications

• Bachelor's degree in Computer Science or related field or comparable experience.
• 3+ years of experience supporting SaaS collaboration tools and Mac and Windows endpoint management.
• Ability to communicate and collaborate effectively across technical and non-technical teams.
• In-depth knowledge of email delivery flow, IT security, and IAM concepts.
• Understanding of RBAC and permissions models across core SaaS applications.
• Scripting and automation experience.
• Strong problem-solving and analytical skills.

Responsibilities

• Administer and escalate support for SaaS platforms.
• Implement and maintain policies, software deployment, patching, and security compliance for Mac and Windows endpoints.
• Own lifecycle management across core collaboration and endpoint management platforms.
• Develop automation scripts and workflows to improve administrative efficiency and user experience.
• Monitor system health, performance, and usage; proactively resolve or escalate issues.
• Collaborate with cross-functional teams to ensure alignment and integration of SaaS tools.
• Perform investigations and discovery across systems for Legal and HR.

Skills

SaaS platforms

Endpoint management

Automation scripting

IT security

RBAC concepts

Cross-functional collaboration

Education

Bachelor's degree in Computer Science or related field

Job description

For our client, we are seeking a Senior IT Systems Engineer to join the team of a leader in the Business Services space.

This role will support the reliability, security, and day-to-day performance of core business technology services across the organization. You will own administration and escalation support for collaboration platforms and endpoint management tools that help employees stay productive and connected. The position also partners closely with Legal, HR, and other internal teams to support investigations, access controls, and operational compliance needs.

Location: Remote

Compensation: $130,000 – $172,000 annually

Responsibilities

• Administer and provide escalation support for SaaS platforms
• Implement and maintain policies, software deployment, patching, and security compliance for Mac and Windows endpoints
• Own the lifecycle management across core collaboration and endpoint management platforms
• Develop automation scripts and workflows to improve administrative efficiency and user experience
• Monitor system health, performance, and usage; proactively resolve or elevate issues
• Collaborate with cross-functional teams to ensure proper alignment and integration of SaaS tools
• Perform investigations and discovery across systems for Legal and HR

Qualifications

• Bachelor's degree in Computer Science or related field, or comparable experience
• 3+ years of experience supporting SaaS collaboration tools and Mac and Windows endpoint management
• Ability to communicate and collaborate effectively across technical and non-technical teams
• In-depth knowledge of email delivery flow, IT security, and IAM concepts
• Understanding of RBAC and permissions models across core SaaS applications
• Scripting and automation experience
• Strong problem-solving and analytical skills

Benefits

• Comprehensive medical and dental coverage
• Flexible time off
• Bonus and equity opportunities
• Remote work flexibility
• Supportive work culture with cross-functional collaboration

Our client is an equal opportunity employer.