Senior Systems Administrator & Endpoint Engineer

Carex Consulting Group; Palo Alto (CA); Remote; USD 110,000 - 165,000; Full time

Job summary

Carex Consulting Group is partnering with a healthtech industry partner to hire a Senior Systems Administrator & Endpoint Engineer to oversee core IT infrastructure, Microsoft 365 administration, and endpoint management across a fully remote organization.

This role combines hands‑on technical support with infrastructure ownership, supporting a diverse Windows and macOS environment while improving security, automation, and operational efficiency.

Qualifications

• 2–4+ years of hands‑on Microsoft 365 administration experience.
• Strong Windows and macOS troubleshooting in a professional environment.
• Experience with Intune and Apple MDM platforms (Kandji, Iru, or similar).
• Experience managing device configurations, compliance policies, software deployments, and endpoint lifecycles.
• Familiarity with patch management and vulnerability remediation tools (e.g., Action1).

Responsibilities

• Own the administration, maintenance, and optimization of Microsoft 365 (Exchange Online, SharePoint, Teams, Entra ID).
• Serve as the primary escalation point for internal IT support, resolving complex issues.
• Manage an endpoint environment with Windows and macOS devices.
• Design, deploy, and maintain endpoint security and compliance policies using Intune and Apple MDM.
• Oversee automated patch management and vulnerability remediation.
• Administer identity and access management processes, including provisioning and access policies.
• Support developer-facing macOS environments and related tooling.
• Identify opportunities to automate IT tasks and standardize configurations.
• Partner with DevOps to establish infrastructure ownership and scalable processes.
• Monitor endpoint compliance and security posture and implement remediation.

Skills

Customer service

Communication

Independent work

Problem solving

Documentation

Tools

Microsoft 365

Intune

Kandji

Jamf

Iru

Azure AD

Workbrew

Apple MDM

Job description

Carex is partnering with a healthtechindustry partner to hire a Senior Systems Administrator & Endpoint Engineer to oversee core IT infrastructure, Microsoft 365 administration, and endpoint management across a fully remote organization. This role combines hands‑on technical support with infrastructure ownership, supporting a diverse Windows and macOS environment while improving security, automation, and operational efficiency. The ideal candidate is a proactive, service‑oriented IT professional who enjoys solving problems, supporting internal employees, and building scalable processes in a growing environment. This is an opportunity to help establish a dedicated infrastructure function with potential for future leadership growth.

What You’ll Do

• Own the administration, maintenance, and optimization of Microsoft 365, including Exchange Online, SharePoint, Microsoft Teams, and Microsoft Entra ID (Azure AD).
• Serve as the primary escalation point for internal IT support, troubleshooting complex hardware, software, access, and connectivity issues while delivering an exceptional employee experience.
• Manage and support a diverse endpoint environment consisting of approximately 50% Windows and 50% macOS devices.
• Design, deploy, and maintain endpoint configuration, security, and compliance policies using Microsoft Intune and Apple MDM solutions such as Kandji, Iru, or similar platforms.
• Oversee automated patch management and vulnerability remediation using Action1 or comparable tools to maintain secure, reliable, and up-to-date endpoints.
• Administer identity and access management processes, including user provisioning, security groups, conditional access policies, and license management.
• Support developer‑facing macOS environments, including terminal‑based utilities, package management, and software governance solutions such as Workbrew.
• Identify opportunities to automate repetitive IT tasks, standardize device configurations, and improve operational efficiency.
• Partner with DevOps and technical teams to establish clear infrastructure ownership, improve documentation, and implement scalable IT processes.
• Monitor endpoint compliance and security posture, proactively identifying risks and implementing appropriate remediation strategies.
• Help establish foundational IT infrastructure practices, policies, and procedures to support continued organizational growth.
• Serve as a trusted technical resource for employees, balancing hands‑on troubleshooting with longer‑term infrastructure improvements and strategic initiatives.

What You’ll Bring

• 2–4+ years of hands‑on experience administering Microsoft 365 environments, including Microsoft Entra ID, Exchange Online, SharePoint, and Teams.
• Strong experience supporting and troubleshooting both Windows and macOS operating systems in a professional environment.
• Practical experience with endpoint management and MDM platforms, including Microsoft Intune and Apple‑focused solutions such as Jamf, Kandji, Iru, or similar technologies.
• Experience managing device configurations, compliance policies, software deployments, and endpoint lifecycle processes.
• Familiarity with automated patch management and vulnerability remediation solutions such as Action1 or comparable platforms.
• Strong troubleshooting skills across hardware, software, identity management, and cloud‑based applications.
• Excellent communication and interpersonal skills, with a customer‑service mindset and a genuine interest in helping internal employees succeed.
• Ability to work independently, take ownership of technical challenges, and manage competing priorities in a fully remote environment.
• Adaptability and a willingness to learn new technologies, improve processes, and contribute wherever needed in a growing organization.
• A collaborative, approachable personality with the ability to work effectively across technical teams and with nontechnical employees.
• Familiarity with macOS terminal commands, package management, and developer tooling workflows.
• Strong organizational skills and an interest in building documentation, establishing standards, and creating repeatable IT processes.
• Nice to have: Experience with endpoint security, Azure security services, Microsoft Sentinel, or cloud security platforms such as Wiz.
• Nice to have: Familiarity with Workbrew, Homebrew, or enterprise software governance for macOS.
• Nice to have: Experience helping establish or mature an internal IT infrastructure function within a smaller or growing organization.
• Nice to have: Interest in mentoring others and potentially growing into a technical leadership role as the team expands.

Carex Consulting Group is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status.