System Engineer Manager, Information Technology

Remote; San Francisco (CA); A distancia; USD 135.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote

High impact role

Full-time employment

Competitive compensation

Descripción de la vacante

Remote is seeking a System Engineer Manager, Information Technology to lead internal IT operations, drive secure and reliable technology for a remote-first workforce, and support SOC 2 and other compliance programs. You will balance hands-on technical work with strategic leadership, managing endpoint devices, identity management, and SaaS tools while partnering with HR, Finance and Operations.

You will oversee onboarding/offboarding, asset inventories, and vendor relationships, ensuring a

Formación

• 8+ years of IT operations, systems engineering, IT support, or security operations.
• Experience supporting remote or hybrid work environments.
• Strong knowledge of endpoint management and SaaS administration.
• Windows, macOS, Linux, and mobile device management experience.
• Familiarity with SOC 2, ISO 27001, HIPAA or equivalent.

Responsabilidades

• Oversee internal IT operations and security administration.
• Manage onboarding, offboarding, and access provisioning.
• Administer internal systems and SaaS applications, user access, configurations, and troubleshooting.
• Handle endpoint environments across Windows, macOS, Linux, and mobile devices.
• Manage identity and access management including MFA, RBAC, reviews, and password security.
• Support SOC 2 audits and maintain control documentation.
• Coordinate with vendors and cloud infrastructure; improve IT processes.
• Collaborate with HR, Finance, Operations and leadership on employee tech needs.

Conocimientos

IT Operations

Systems Engineering

SOC 2

Identity Management

Cloud Infrastructure

Educación

Bachelor's degree

Herramientas

JumpCloud

Microsoft Intune

JAMF

Active Directory

Okta

Duo

Descripción del empleo

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a System Engineer Manager, Information Technology based in the United States.

In this role, you will oversee internal IT operations, employee technology support, and security administration within a growing life sciences technology environment. You will ensure employees have access to reliable, secure, and well-managed systems while strengthening the organization's IT infrastructure and compliance practices. Combining hands-on technical support with operational leadership, you will manage endpoint devices, identity and access controls, SaaS applications, and technology vendors. You will also play an important role in supporting SOC 2 audits and maintaining security controls across the organization. Working closely with HR, Finance, Operations, and leadership, you will improve internal processes and employee technology experiences. This is an opportunity to build and maintain the technology foundation needed to support business growth in a remote-first environment.

Accountabilities:

As the System Engineer Manager, Information Technology, you will take ownership of internal IT operations, ensuring secure systems, efficient support processes, and effective technology management. Your responsibilities will include:

• Serve as the primary point of contact for employee IT support, device troubleshooting, and access requests.

• Manage employee onboarding and offboarding processes, including account provisioning, permission assignments, hardware configuration, and access removal.

• Administer internal systems and SaaS applications, overseeing user access, configurations, and routine troubleshooting.

• Manage endpoint environments across Windows, macOS, Google Workspace, and mobile devices.

• Oversee identity and access management processes, including multi-factor authentication (MFA), role-based access control (RBAC), account reviews, and password security.

• Maintain accurate hardware and software inventories, technology asset records, and system documentation.

• Coordinate IT procurement, software licensing, renewals, and relationships with external technology vendors.

• Support SOC 2 and other compliance initiatives through evidence collection, access reviews, policy development, and internal control documentation.

• Assist with cloud infrastructure, endpoint security, and monitoring tools to maintain a secure technology environment.

• Collaborate with HR, Finance, Operations, and leadership to address employee technology requirements and support workforce lifecycle processes.

• Identify opportunities to improve IT processes, technology tools, security practices, and the overall employee experience.

• Coordinate with external partners and specialized technical teams to resolve complex security, networking, and infrastructure issues.

Requirements:

• At least 8 years of experience in IT operations, systems engineering, IT support, or security operations.

• Experience providing internal technology support in remote or hybrid working environments.

• Strong knowledge of endpoint management, identity management solutions, and SaaS administration.

• Practical understanding of Windows, macOS, Linux, and mobile device management.

• Familiarity with tools such as JumpCloud, Microsoft Intune, JAMF, Active Directory, Okta, Duo, or comparable platforms.

• Strong understanding of SOC 2 requirements and supporting activities, including access reviews, evidence collection, and control documentation.

• Knowledge of cloud infrastructure and security fundamentals.

• Excellent troubleshooting, technical documentation, and problem-solving skills.

• Experience with ticketing platforms, IT asset management, and internal support workflows.

• Experience managing small IT environments while taking ownership of a broad range of technical and operational responsibilities.

• Strong customer service orientation and a genuine commitment to providing effective employee support.

• Excellent communication and follow-through, with the ability to collaborate across departments and technical teams.

• Highly organized, proactive, and detail-oriented, with the ability to manage multiple priorities independently.

• Practical, solutions-focused mindset with a strong sense of accountability.

• Bachelor's degree preferred, although equivalent professional experience will also be considered.

• Previous experience leading or managing IT operations or security-related support functions is preferred.

• Relevant certifications in cybersecurity, IT service management, or compliance are advantageous.

• Experience supporting SOC 2, ISO 27001, HITRUST, HIPAA, or comparable regulatory and security frameworks is highly desirable.

• Previous experience in healthcare, life sciences, hospitality, or other regulated industries is a plus.

Benefits:

• Annual salary ranging from $135,000 to $150,000 USD, depending on experience.

• Fully remote work environment, offering flexibility in where you work.

• Opportunity to play a key role in supporting a fast-growing, mission-driven organization.

• Significant ownership in developing and strengthening internal technology infrastructure.

• Direct collaboration with HR and Operations in a high-visibility, impactful position.

• Opportunity to contribute to the development of secure systems and compliance controls that support long-term business growth.

• Full-time employment.