Senior IT Systems Admin — Automation & AI

UserTesting

United States

Remote

USD 120,000 - 180,000

Full time

12 days ago

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Job summary

UserTesting in the United States is seeking a Senior IT Systems Administrator, AI & Automation to lead platform ownership, automation, and security across enterprise tools. You will design and implement integrations, govern AI features, and mentor the IT team while partnering with business owners to optimize tooling and processes.

The role requires 5+ years of enterprise IT experience, strong Okta and Google Workspace expertise, and hands-on scripting with Python or Bash.

Qualifications

5+ years of experience administering enterprise IT systems in a system administrator capacity.
Deep administrative expertise in enterprise identity (Okta, including Okta Workflows), Google Workspace administration, and endpoint management across a mixed macOS and Windows environment (Jamf, Intune).
Proven ability to build integrations and automations using APIs and scripting languages like Python and/or Bash not only configuring vendor-provided features, but connecting tools together to improve functionality and output.
Familiarity with API-based integrations: managing keys, scoping permissions, reading documentation, and troubleshooting connectivity between systems.
Hands-on exposure to AI tooling in an enterprise context enabling and governing AI features in SaaS platforms, or standing up and securing AI integrations such as MCP servers.
Track record leading technical projects affecting the entire company, including migrations or platform replacements, and stakeholder and IT project management.
Experience producing audit evidence and operating access controls.
Ability to work in a Kanban‑style environment, managing due dates, incoming work, and technical debt effectively.
Demonstrated ability to work directly with other departments on their tools and processes, translating business requirements into technical solutions.
Willingness and ability to continually learn and grow. The technology space is constantly evolving, and we must evolve with it — this is especially true of AI, where change is unavoidable.

Responsibilities

Platform Ownership, Automation, and Security: Manage IT owned enterprise platforms including Okta, Google Workspace, and Intune covering configuration standards, release management, integration patterns, and long-term roadmap.
Cross-Functional Delivery, Vendors, and Budget: Partner with business system owners across departments to administer, integrate, and improve the tools their teams depend on, acting as technical advisor on selection and configuration.
Escalation, Enablement, and Documentation: Act as the senior technical escalation point for the IT team, owning complex ITSM failures spanning multiple systems, leading root cause analysis, and driving the corrective actions that follow.
Research shows that some candidates are less likely to apply unless they meet 100% of the qualifications—but you may be exactly who we’re looking for. Diverse perspectives drive innovation, and we’re committed to building a team with a wide range of backgrounds, experiences, and skills.