Senior IT Support & VIP Tech Lead
Keros Therapeutics
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Job summary
Keros Therapeutics is seeking an experienced, advanced-level IT Support Technician to serve as a key technical authority within our IT Infrastructure & Operations team. This hands-on role covers Microsoft 365, Entra ID, Intune, endpoint management, and executive-support duties across the business.
You will mentor junior staff, help implement automation, and ensure secure, compliant operation in a biotech environment with regulated systems.
Qualifications
- 8+ years of progressive IT support, service desk, or end-user computing experience.
- Hands-on administration across Microsoft 365, Entra ID, Intune, Autopilot, Exchange Online, Teams, SharePoint Online, OneDrive, and SaaS platforms.
- Executive or VIP support experience with discretion and strong customer service.
- Biotech, pharmaceutical, life sciences, healthcare, laboratory systems, or regulated environments preferred.
Responsibilities
- Administer Microsoft 365, Entra ID, Intune, Autopilot, Exchange Online, Teams, SharePoint Online, OneDrive, and approved SaaS platforms.
- Provide senior escalation support for walk-up, phone, email, and ticketed requests.
- Mentor junior technicians on troubleshooting, administration, and service standards.
- Coordinate VIP/executive support for board meetings, travel, and events.
- Handle onboarding/offboarding and access provisioning across accounts and devices.
Skills
Education
Tools
Job description
Keros Therapeutics is seeking an experienced, advanced-level IT Support Technician to serve as a key technical authority within our IT Infrastructure & Operations team. This hands-on role covers Microsoft 365, Entra ID, Intune, endpoint management, and executive-support duties across the business.
You will mentor junior staff, help implement automation, and ensure secure, compliant operation in a biotech environment with regulated systems.
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