Senior IT Support Technician: Windows Server & Desktop

ARA; Washington (District of Columbia); On-site; USD 65,000 - 90,000; Full time

Job summary

Applied Research Associates, Inc. is seeking a Senior Customer Support Technician to join a nationwide technical support team in the DC metropolitan area.

The role involves administering the LAN environment, delivering desktop support to end users and executives, and managing a Windows server setup. Responsibilities include configuring user accounts, file and license servers, backups, and timely security patching.

Qualifications

• 5-6 years of experience supporting desktops and servers on Windows 10/11, Server 2019+.
• Experience with Microsoft Office, SharePoint, VPN, firewalls, disk encryption and antivirus.
• Ability to obtain a security clearance which includes US citizenship.

Responsibilities

• Provide desktop support and technical assistance to end users and executive management.
• Manage and support a small Windows server environment.
• Set up and maintain user accounts and computers.
• Manage file, print, and license servers.
• Administer data backups.
• Apply security patches and updates in a timely manner.
• Document and maintain IT related procedures.

Skills

Desktop support

Windows 10/11

Server administration

Security patches

Education

Bachelor's degree in MIS/CS/IT-related field

High School Diploma or equivalent

Tools

Microsoft Office

SharePoint

VPN clients

Firewalls

Disk encryption

Antivirus software

Job description

Applied Research Associates, Inc. is seeking a Senior Customer Support Technician to join a nationwide technical support team in the DC metropolitan area.

The role involves administering the LAN environment, delivering desktop support to end users and executives, and managing a Windows server setup. Responsibilities include configuring user accounts, file and license servers, backups, and timely security patching.