Onsite IT Support Tech - Level 3 (Bingen)

Insitu; Northern (KY); Hybrid; USD 53,000 - 73,000; Full time

Benefits offered by this job

Health insurance

Flexible spending accounts

Health savings accounts

Retirement savings plan

Life and disability programs

Paid time off

Job summary

Insitu, a Boeing subsidiary, is seeking an IT Support Technician Level 3 to provide on-site and remote IT support in Bingen, WA. You will configure computers and peripherals, respond to tickets, and document resolutions while delivering excellent customer service to end users in a collaborative team.

The role requires an associate degree and 3 years of related experience, with hands-on work onsite. Competitive total rewards and health benefits are offered.

Qualifications

• Customer service mindset and strong interpersonal skills.
• Advanced understanding of computers, networks and software.
• Experience using MS Office applications (Word, Excel, Outlook, TEAMS).
• Excellent verbal and written communication skills and attention to detail.
• Ability to lift up to 35 lbs and work onsite in Bingen, WA.

Responsibilities

• Initial system configuration of computers, peripherals, and software.
• Develops standard guidelines for self-help and customer requests.
• Respond to tickets according to established guidelines and document resolutions.
• Provide onsite and remote end-user support and escalate where needed.
• Assess needs and recommend hardware or software solutions.

Skills

Customer service mentality

Organizational skills

Time management

Verbal and written communication

Interpersonal skills

Reliability

Computers, networks, software

MS Office (Word, Excel, Outlook, TEAMS

Attention to detail

Physical lifting ability (35 lbs)

Education

Associate degree

Tools

MS Office

Job description

Insitu, a Boeing subsidiary, is seeking an IT Support Technician Level 3 to provide on-site and remote IT support in Bingen, WA. You will configure computers and peripherals, respond to tickets, and document resolutions while delivering excellent customer service to end users in a collaborative team.

The role requires an associate degree and 3 years of related experience, with hands-on work onsite. Competitive total rewards and health benefits are offered.