Senior IT Support Technician — Lead IT Projects & Mentorship

Ascent Aerospace, LLC; Lake Orion (MI); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Short- and Long-Term Disability

Life Insurance

PTO

401k Match

Job summary

Ascent Aerospace is seeking a Senior IT Support Technician to act as the top escalation point for complex PC and software issues across sites. You will mentor junior staff, drive IT service improvements, and lead high-impact support projects.

Based in Macomb or Lake Orion, MI, you will support end-users and maintain system stability. The role requires 5+ years in IT support, expert Windows troubleshooting, and strong Office 365 experience, with responsibilities spanning vendor engagement and

Qualifications

• Education: High School or equivalent.
• Experience: 5+ years in IT support with senior/lead roles.
• Expertise in Windows desktop OS and complex software environments.

Responsibilities

• Top-tier escalation point for complex PC and software issues with vendor engagement.
• Develops best practices for help desk requests and queue management.
• Leads IT asset lifecycle management and technology evaluations.

Skills

Windows OS

Office 365

IT Troubleshooting

Remote management

End-user support

Project leadership

Education

High School Diploma

Bachelor's degree (Preferred)

Tools

CAD software

DNC systems

Microsoft 365 GCC High

Job description

Ascent Aerospace is seeking a Senior IT Support Technician to act as the top escalation point for complex PC and software issues across sites. You will mentor junior staff, drive IT service improvements, and lead high-impact support projects.

Based in Macomb or Lake Orion, MI, you will support end-users and maintain system stability. The role requires 5+ years in IT support, expert Windows troubleshooting, and strong Office 365 experience, with responsibilities spanning vendor engagement and