Senior IT Support Technician - Enterprise IT (Equity Eligible)

Beehive Industries, LLC; Broomfield (CO); On-site; USD 90,000 - 118,000; Full time

Benefits offered by this job

Bonus eligible

Equity in the company

401(k) Retirement Savings Plan with 회사

Job summary

Beehive Industries seeks an experienced IT Support professional at our Broomfield, Colorado facility to provide advanced Tier I and II technical support across hardware, software, networks, and user access.

You will administer Windows, Office 365, Entra ID, and Endpoint Management, troubleshoot complex issues, document processes, and mentor junior staff while partnering with infrastructure and security teams to maintain a secure, highly available IT environment.

Qualifications

• Bachelor’s degree preferred; equivalent relevant experience may be considered.
• Typically requires a minimum of 5 years of related IT support experience with a Bachelor’s degree or equivalent work experience.
• Advanced knowledge of Microsoft Windows and Office 365 technologies.
• Strong experience supporting Entra ID, Endpoint Management, and enterprise device management solutions.
• Strong troubleshooting across hardware, software, OS, and networking environments.
• Experience supporting Tier II technical issues and complex user problems.
• Understanding of cybersecurity practices, endpoint security, and IT compliance requirements.
• Ability to analyze technical issues and develop effective solutions independently.
• Strong documentation and process improvement skills.
• Excellent communication and customer service skills with the ability to support technical and non-technical users.
• Ability to manage multiple priorities and projects in a fast-paced environment.
• Ability to work collaboratively with infrastructure, security, and business teams.

Responsibilities

• Provide advanced Tier I and II technical support for complex hardware, software, network, and user access issues
• Troubleshoot and resolve escalated technical issues across enterprise IT systems and services
• Support deployment, configuration, and lifecycle management of computers, mobile devices, peripherals, and other IT assets
• Administer and support Microsoft Windows, Office 365, Entra ID, Endpoint Management, and related enterprise technologies
• Troubleshoot networking issues and partner with infrastructure teams to improve system reliability
• Support user account management, device configuration, security controls, and endpoint compliance activities
• Serve as a technical escalation point for unresolved user and system issues
• Develop, maintain, and improve IT documentation, standard operating procedures, and knowledge base resources
• Assist with implementation and improvement of IT processes, tools, and support workflows
• Support remote infrastructure teams with onsite technical troubleshooting and system maintenance
• Manage IT asset tracking, inventory accuracy, and hardware lifecycle activities
• Collaborate with cross-functional teams to support business applications and specialized engineering or manufacturing technologies
• Provide technical guidance and mentorship to junior IT support team members
• Identify recurring issues and recommend solutions to improve user experience and operational efficiency

Skills

Windows administration

Office 365

Entra ID

Endpoint management

Security/compliance

IT documentation

Customer service

Education

Bachelor’s degree in Information Technology, Computer Science, or related field

Tools

PowerShell

Microsoft Teams Rooms

Job description

Beehive Industries seeks an experienced IT Support professional at our Broomfield, Colorado facility to provide advanced Tier I and II technical support across hardware, software, networks, and user access.

You will administer Windows, Office 365, Entra ID, and Endpoint Management, troubleshoot complex issues, document processes, and mentor junior staff while partnering with infrastructure and security teams to maintain a secure, highly available IT environment.