IT Support Technician II | Enterprise IT & Equity

beehive-industries; Issaquah (WA); On-site; USD 75,000 - 92,000; Full time

Benefits offered by this job

Medical, Dental, Life coverage

401(k) with company match

Equity in the company

Bonus eligible

Job summary

Beehive Industries is seeking an IT Support Specialist to provide Tier I/II technical assistance for hardware, software, and network issues across our enterprise environment in Centennial, CO. You will help install, configure, maintain, and administer IT systems while delivering exceptional user support and contributing to operational efficiency.

The role requires strong knowledge of Windows and Office 365, Entra ID, Endpoint Management, and basic networking, plus excellent customer service.

Qualifications

• Strong working knowledge of Microsoft Windows and Office 365 technologies.
• Experience troubleshooting computer hardware, software, and user connectivity issues.
• Working knowledge of Entra ID, Endpoint Management, and basic networking concepts.
• Experience supporting mobile devices, MDM solutions, VoIP, and telecommunications technologies.
• Strong customer service skills with the ability to communicate technical information clearly.
• Ability to prioritize and manage multiple support requests in a fast-paced environment.
• Strong troubleshooting and problem-solving skills.
• Ability to document processes, procedures, and technical solutions.

Responsibilities

• Provide Tier I and Tier II technical support for hardware, software, and connectivity issues.
• Troubleshoot and resolve workstation, application, peripheral, and network-related issues.
• Support installation, configuration, and maintenance of computers, mobile devices, printers, and other IT equipment.
• Assist users with Microsoft Windows, Office 365, and enterprise software applications.
• Support user account management, access requests, and endpoint configuration activities.
• Troubleshoot and report network issues while partnering with Systems and Infrastructure teams.
• Provide support for Entra ID, Endpoint Management, and device management technologies.
• Maintain accurate IT asset inventory records and support hardware lifecycle management.
• Document troubleshooting steps, solutions, and best practices within IT knowledge repositories.
• Serve as a point of contact for escalated technical issues and coordinate resolution with internal IT teams.
• Support remote infrastructure teams with onsite hardware and user support.
• Assist with IT process improvements, documentation updates, and standardization efforts.
• Provide timely communication and follow-up to ensure a high level of user satisfaction.

Skills

Windows/Office 365

Entra ID

Endpoint Management

Networking basics

MDM solutions

Customer service

Troubleshooting

Documentation

Time management

Team collaboration

Education

High school diploma

Associate’s degree in IT or related field

Bachelor’s degree or equivalent experience

Tools

CAD/CAM/CAE tools

Job description

Beehive Industries is seeking an IT Support Specialist to provide Tier I/II technical assistance for hardware, software, and network issues across our enterprise environment in Centennial, CO. You will help install, configure, maintain, and administer IT systems while delivering exceptional user support and contributing to operational efficiency.

The role requires strong knowledge of Windows and Office 365, Entra ID, Endpoint Management, and basic networking, plus excellent customer service.