IT Support Technician II – Enterprise IT & User Experience

Beehive Industries, LLC; Englewood (CO); On-site; USD 75,000 - 92,000; Full time

Benefits offered by this job

Medical, Dental, Life Insurance

Short and Long-Term Disability

401(k) with company match

Company equity

Bonus eligibility

Job summary

Beehive Industries is seeking an IT Support Specialist to provide Tier I/II help desk support at our Centennial, Colorado facility. You will troubleshoot hardware, software, and network issues while assisting with installation, configuration, and maintenance of computers, mobile devices, and peripherals.

The role requires strong Microsoft Windows and Office 365 expertise, Entra ID/MDM familiarity, and excellent customer service.

Qualifications

• Bachelor’s degree with 2+ years of related experience, or advanced degree without experience.
• Experience providing technical support in a corporate IT environment.
• Strong working knowledge of Microsoft Windows and Office 365 technologies.
• Experience troubleshooting computer hardware, software, and user connectivity issues.
• Working knowledge of Entra ID, Endpoint Management, and basic networking concepts.
• Experience supporting mobile devices and VoIP technologies.
• Strong customer service and documentation skills.

Responsibilities

• Provide Tier I and Tier II technical support for hardware, software, and connectivity issues.
• Troubleshoot and resolve workstation, application, peripheral, and network-related issues.
• Support installation, configuration, and maintenance of computers, mobile devices, printers, and other IT equipment.
• Assist users with Microsoft Windows, Office 365, and enterprise software applications.
• Support user account management, access requests, and endpoint configuration activities.
• Troubleshoot and report network issues in coordination with Systems and Infrastructure teams.
• Provide support for Entra ID, Endpoint Management, and device management technologies.
• Maintain accurate IT asset inventory records and support hardware lifecycle management.
• Document troubleshooting steps, solutions, and best practices in knowledge repositories.
• Serve as a point of contact for escalated technical issues and coordinate resolution with IT teams.
• Support remote infrastructure teams with onsite hardware and user support.
• Assist with IT process improvements and documentation updates.

Skills

Tier I/II IT support

Windows

Office 365

Entra ID

Endpoint Management

Networking basics

Customer service

Education

High school diploma

Associate’s degree in IT or related field

Tools

Microsoft Windows

Office 365

Entra ID

Endpoint Management

MDM

Job description

Beehive Industries is seeking an IT Support Specialist to provide Tier I/II help desk support at our Centennial, Colorado facility. You will troubleshoot hardware, software, and network issues while assisting with installation, configuration, and maintenance of computers, mobile devices, and peripherals.

The role requires strong Microsoft Windows and Office 365 expertise, Entra ID/MDM familiarity, and excellent customer service.