IT Support

Ledgent Technology; Greenwood Village (CO); On-site; USD 62,000 - 75,000; Full time

Job summary

Ledgent Technology in Greenwood Village, CO, seeks an experienced Endpoint Support Specialist to deliver high-quality technical support across Windows, Apple, and mobile platforms. The role focuses on device lifecycle management, provisioning, and troubleshooting in a fast-paced environment.

The ideal candidate has 5+ years of endpoint support experience, strong Windows 11 and Dell hardware knowledge, and familiarity with Intune and Autopilot.

Qualifications

• 5+ years of experience in desktop, endpoint, or technical support environments.
• Strong hands-on experience supporting Windows 11 systems and Dell hardware.
• Knowledge of macOS and Apple mobile devices, including iPhone and iPad support.
• Experience with Microsoft Intune for mobile device and endpoint management.
• Familiarity with Microsoft Autopilot device deployment and configuration.
• Experience working within ticketing and IT service management platforms.
• Excellent troubleshooting, analytical, and problem-solving abilities.
• Strong verbal and written communication skills with a customer-centric approach.
• Ability to manage multiple priorities while maintaining a high level of service.

Responsibilities

• Provide technical support for laptops, mobile devices, printers, and related hardware and software.
• Diagnose and resolve end-user issues involving Windows, Apple, and mobile operating systems.
• Configure, deploy, and maintain endpoint devices for new hires and existing employees.
• Provision and manage Windows devices utilizing Microsoft Autopilot.
• Support mobile device enrollment, management, and security through Microsoft Intune (MDM).
• Track, prioritize, and resolve support requests while meeting established service-level expectations.
• Deliver both onsite and remote support using collaboration and remote-access technologies.
• Assist executives and business leaders with technology-related needs and escalations.
• Support Microsoft 365 applications and other productivity tools.
• Maintain accurate documentation of incidents, resolutions, and device inventory.
• Communicate technical concepts effectively to users with varying levels of technical expertise.

Skills

Endpoint support

Windows 11

MacOS

Intune

Autopilot

ITSM

Customer service

Ticketing systems

Tools

Microsoft Intune

Microsoft Autopilot

Job description

Salary: USD30 - USD36 per hour

Pay: $30/hour-$36/hour

Position Overview

A growing organization is seeking an experienced Endpoint Support Specialist to deliver high-quality technical support across a diverse end-user environment. This role focuses on device lifecycle management, end-user support, system provisioning, and troubleshooting across Windows, Apple, and mobile platforms. The ideal candidate combines strong technical expertise with exceptional customer service skills and thrives in a fast-paced, user-focused environment.

Key Responsibilities

• Provide technical support for laptops, mobile devices, printers, and related hardware and software.
• Diagnose and resolve end-user issues involving Windows, Apple, and mobile operating systems.
• Configure, deploy, and maintain endpoint devices for new hires and existing employees.
• Provision and manage Windows devices utilizing Microsoft Autopilot.
• Support mobile device enrollment, management, and security through Microsoft Intune (MDM).
• Track, prioritize, and resolve support requests while meeting established service-level expectations.
• Deliver both onsite and remote support using collaboration and remote-access technologies.
• Assist executives and business leaders with technology-related needs and escalations.
• Support Microsoft 365 applications and other productivity tools.
• Maintain accurate documentation of incidents, resolutions, and device inventory.
• Communicate technical concepts effectively to users with varying levels of technical expertise.

Required Qualifications

• 5+ years of experience in desktop, endpoint, or technical support environments.
• Strong hands-on experience supporting Windows 11 systems and Dell hardware.
• Knowledge of macOS and Apple mobile devices, including iPhone and iPad support.
• Experience with Microsoft Intune for mobile device and endpoint management.
• Familiarity with Microsoft Autopilot device deployment and configuration.
• Experience working within ticketing and IT service management platforms.
• Excellent troubleshooting, analytical, and problem-solving abilities.
• Strong verbal and written communication skills with a customer-centric approach.
• Ability to manage multiple priorities while maintaining a high level of service.

Preferred Qualifications

• Experience supporting enterprise environments with a mix of Windows, Apple, and mobile technologies.
• Familiarity with ITIL concepts and service management best practices.
• Experience working with SysAid or comparable ITSM platforms.Previous experience providing white-glove support to senior leadership teams.

Nice-to-Have Skills

• Knowledge of endpoint security and device compliance practices.
• Experience with remote support tools and collaboration platforms such as Microsoft Teams.
• Background in hardware deployment, asset management, and device lifecycle processes.