Senior IT Support Tech — Growth, Top Benefits, Career Path

Mister Car Wash; Orlando (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Paid time off

401k plan

Job summary

Mister Car Wash is hiring an IT Support Technician to provide comprehensive technical support across the organization, serving onsite and remote users. You will resolve hardware, software, and network issues, contribute to system deployment, and document IT processes to empower end users and junior technicians.

Ideal candidates have at least 2 years of IT support experience, familiarity with Microsoft Office and service desk platforms, and a willingness to travel up to 25% as needed.

Qualifications

• Requires a high school diploma or GED; associate degree preferred.
• Minimum of 2 years of IT support or related technical experience.
• Familiarity with Microsoft Office Suite and service desk platforms.
• Experience supporting diverse IT environments and troubleshooting hardware/software issues.

Responsibilities

• Deliver Tier 1–2 support for internal users across multiple sites.
• Resolve a broad range of hardware and software issues via the service desk.
• Independently diagnose and troubleshoot complex problems; escalate where necessary.
• Foster relationships with end users through responsive communication and issue resolution.
• Build and configure systems including desktops, laptops, and peripheral devices.
• Perform installs, updates, patching, and preventative maintenance of software and IT assets per company standards.
• Support lifecycle management of IT equipment across locations.
• Assist with LAN/WAN, Wi‑Fi, VOIP, and connectivity troubleshooting.
• Monitor and maintain network devices, addressing routine performance issues.
• Contribute to infrastructure improvements and system reliability.
• Develop and update technical documentation and user guides.
• Maintain service records in the ticketing platform.

Skills

Customer service

Communication

Multi-tasking

Time management

Team collaboration

Education

High school diploma or GED

Associate’s degree in IT or related field (preferred)

Tools

Microsoft Office Suite

Service desk platforms

Job description

Mister Car Wash is hiring an IT Support Technician to provide comprehensive technical support across the organization, serving onsite and remote users. You will resolve hardware, software, and network issues, contribute to system deployment, and document IT processes to empower end users and junior technicians.

Ideal candidates have at least 2 years of IT support experience, familiarity with Microsoft Office and service desk platforms, and a willingness to travel up to 25% as needed.