IT Support Tech

Mister Car Wash; Colorado Springs (CO); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, vision, dental

PTO

401k

On-site Fitness Gym

Bike Share

Free Unlimited Wash Club Membership

Job summary

Mister Car Wash is seeking an IT Support Tech to provide Tier 1–2 help desk assistance for internal users across multiple sites, resolving hardware, software, and network issues with a focus on customer service. The role covers both onsite and remote users and supports IT deployments and documentation.

The ideal candidate has at least 2 years of IT support experience, proficiency with Windows and MS Office, and familiarity with service desk platforms.

Qualifications

• High school diploma or GED required.
• Associate’s degree in Information Technology or related field preferred.
• Minimum of 2 years of IT support or related technical role experience.
• Familiarity with Microsoft Office Suite and service desk platforms.
• Experience supporting diverse IT environments and troubleshooting hardware/software issues.
• Licenses/Certifications preferred: CompTIA Fundamentals+ or CompTIA A+ or Comparable.

Responsibilities

• Deliver Tier 1–2 support for internal users across multiple sites.
• Resolve hardware and software issues via the service desk.
• Independently diagnose and troubleshoot problems; escalate when necessary.
• Foster relationships with end users through responsive communication.

Skills

Tier 1-2 support

Windows OS

Service desk

Customer service

Multi-tasking

Education

High school diploma or GED

Associate’s degree in Information Technology

Tools

Ticketing system

MS Office Suite

Job description

Mister Car Wash is rewriting the rules of the car wash industry. Headquartered in Tucson, Arizona, we are the nation's largest and fastest growing multibillion dollar car wash company with over 500 car washes in 21 states!

We wash cars for the fun of it. We put people first. We help turn jobs into careers.

We’re currently seeking an IT Support Tech to join our team!

The IT Support Technician provides comprehensive technical support across the organization, ensuring consistent, secure, and responsive IT operations. This role serves both onsite and remote users by resolving hardware, software, and network issues independently and collaboratively. With increased scope and autonomy, it contributes to system deployment, infrastructure reliability, and documentation that empowers end users and junior technicians.

What You Will Do:

Technical Support & Troubleshooting:

• Deliver Tier 1–2 support for internal users across multiple sites.
• Resolve a broad range of hardware and software issues via the service desk.
• Independently diagnose and troubleshoot complex problems; elevate where necessary.
• Foster relationships with end users through responsive communication and issue resolution.

System Configuration & Maintenance:

• Build and configure systems including desktops, laptops, and peripheral devices.
• Perform Installs, updates, patching, and preventative maintenance of software and IT assets per company standards.
• Support lifecycle management of IT equipment across locations.

Network & Infrastructure Support:

• Assist with LAN/WAN, Wi-Fi, VOIP, and connectivity troubleshooting.
• Monitor and maintain network devices, addressing routine performance issues.
• Contribute to infrastructure improvements and system reliability.

Documentation & Field Support:

• Develop and update technical documentation and user guides.
• Maintain service records in the ticketing platform.

Note: The job duties above provide a general sense of the role; though, additional duties may be assigned as necessary.

How You Will Shine:

Education:

• High school diploma or GED required.
• Associate’s degree in Information Technology or a related field preferred.

Experience:

• Minimum of 2 years of experience in IT support or a related technical role.
• Familiarity with Microsoft Office Suite and service desk platforms.
• Experience supporting diverse IT environments and troubleshooting hardware/software issues.
• Licenses/Certifications (preferred):
• CompTIA Fundamentals +/ CompTIA A + or Comparable.

Ability to Travel:

• Up to 25%

Knowledge, Skills, & Abilities:

• Strong desire to learn and grow in a technical environment.
• Excellent customer service and organizational skills.
• Effective written and verbal communication abilities.
• Ability to multi-task and manage time efficiently.
• Proficiency in supporting diverse networks and IT systems.
• Willingness to travel frequently and adjust to changing schedules.

What motivates our team:

• Excellent Benefits including medical, vision, dental, PTO, 401k, etc.
• Career Progression with a high growth.
• Modern office space in the heart of downtown Tucson.
• On-site Fitness Gym and Bike Share.
• Employee Game Room and Lounge.
• Free Unlimited Wash Club Membership.

It's your time to SHINE! Join the Mister Car Wash team today!

Mister Car Wash provides equal employment opportunities to all employees and applicant for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We participate in the E-Verify system nationwide.