IT Support Tech

Mister Car Wash, Inc.; Tucson, Northern (AZ, KY); Hybrid; USD 46,000 - 62,000; Full time

Benefits offered by this job

On-site Fitness Gym

Bike Share

Employee Game Room and Lounge

Free Unlimited Wash Club Membership

Job summary

Mister Car Wash in Tucson, AZ seeks an IT Support Tech to provide Tier 1-2 technical helpdesk support for internal users across multiple sites.

You will diagnose hardware, software, and network issues, document procedures, and assist with system maintenance and end-user training. Travel up to 25% is expected, with opportunities for growth in a fast-growing company.

Qualifications

• High school diploma or GED required.
• Associate's degree preferred.
• Minimum 2 years IT support experience.
• Familiarity with Microsoft Office Suite and service desk platforms.
• CompTIA Fundamentals+ or CompTIA A+ or comparable preferred.

Responsibilities

• Deliver Tier 1-2 support for internal users across multiple sites.
• Resolve hardware and software issues via the service desk.
• Independently diagnose and troubleshoot problems; escalate where necessary.
• Develop and update technical documentation and end-user guides.

Skills

Customer service

Communication

Time management

Learning mindset

Multitasking

Networking knowledge

Education

High school diploma or GED

Associate's degree in IT or related field

Tools

Microsoft Office Suite

Service desk platforms

Job description

Posted Friday, August 21, 2026 at 7:00 AM

Mister Car Wash is rewriting the rules of the car wash industry. Headquartered in Tucson, Arizona, we are the nation's largest and fastest growing multibillion dollar car wash company with over 500 car washes in 21 states!

We wash cars for the fun of it. We put people first. We help turn jobs into careers.

We’re currently seeking an IT Support Tech to join our team!

The IT Support Technician provides comprehensive technical support across the organization, ensuring consistent, secure, and responsive IT operations. This role serves both onsite and remote users by resolving hardware, software, and network issues independently and collaboratively. With increased scope and autonomy, it contributes to system deployment, infrastructure reliability, and documentation that empowers end users and junior technicians.

What You Will Do:

Technical Support & Troubleshooting:

• Deliver Tier 1-2 support for internal users across multiple sites.
• Resolve a broad range of hardware and software issues via the service desk.
• Independently diagnose and troubleshoot complex problems; escalated where necessary.
• Foster relationships with end users through responsive communication and issue resolution.

System Configuration & Maintenance:

• Build and configure systems including desktops, laptops, and peripheral devices.
• Perform Installs, updates, patching, and preventative maintenance of software and IT assets per company standards.
• Support lifecycle management of IT equipment across locations.

Network & Infrastructure Support:

• Assist with LAN/WAN, Wi-Fi, VOIP, and connectivity troubleshooting.
• Monitor and maintain network devices, addressing routine performance issues.
• Contribute to infrastructure improvements and system reliability.

Documentation & Field Support:

• Develop and update technical documentation and user guides.
• Maintain service records in the ticketing platform.

Note: The job duties above provide a general sense of the role; though, additional duties may be assigned as necessary.

How You Will Shine:

Education:

• High school diploma or GED required.
• Associate's degree in Information Technology or a related field preferred.

Experience:

• Minimum of 2 years of experience in IT support or a related technical role.
• Familiarity with Microsoft Office Suite and service desk platforms.
• Experience supporting diverse IT environments and troubleshooting hardware/software issues.
• Licenses/Certifications (preferred):

CompTIA Fundamentals +/ CompTIA A + or Comparable.

Ability to Travel:

• Up to 25%

Knowledge, Skills, & Abilities:

• Strong desire to learn and grow in a technical environment.
• Excellent customer service and organizational skills.
• Effective written and verbal communication abilities.
• Ability to multi-task and manage time efficiently.
• Proficiency in supporting diverse networks and IT systems.
• Willingness to travel frequently and adjust to changing schedules.

What motivates our team:

• Career Progression with a high growth.
• Modern office space in the heart of downtown Tucson.
• On-site Fitness Gym and Bike Share.
• Employee Game Room and Lounge.
• Free Unlimited Wash Club Membership.

Mister Car Wash provides equal employment opportunities to all employees and applicant for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We participate in the E-Verify system nationwide .