Senior IT Support Tech - Hybrid, Network & End-User Expert

Mister Car Wash, Inc.; Bakersfield, Northern (CA, KY); Hybrid; USD 48,000 - 64,000; Full time

Benefits offered by this job

On-site Fitness Gym

Bike Share

Employee Game Room and Lounge

Free Unlimited Wash Club Membership

Job summary

Mister Car Wash, Inc. is seeking an IT Support Technician to provide comprehensive technical support across the organization, including onsite and remote users.

The role focuses on resolving hardware, software, and network issues, while contributing to system deployment and documentation to empower end users and junior technicians. The position requires at least 2 years in IT support, familiarity with Microsoft Office and service desk tools, and a readiness to travel up to 25%.

Qualifications

• High school diploma or GED required.
• Associate's degree in Information Technology or a related field preferred.
• Minimum of 2 years of IT support experience.
• Familiarity with Microsoft Office Suite and service desk platforms.
• Experience supporting diverse IT environments and troubleshooting hardware/software issues.
• CompTIA Fundamentals +/ CompTIA A+ or Comparable.

Responsibilities

• Provide Tier 1-2 support for internal users across multiple sites.
• Resolve a broad range of hardware and software issues via the service desk.
• Independently diagnose and troubleshoot complex problems; escalates where necessary.
• Develop and update technical documentation and user guides.
• Support lifecycle management of IT equipment across locations.
• Assist with LAN/WAN, Wi-Fi, VOIP, and connectivity troubleshooting.

Skills

Customer service

Communication skills

Time management

Multi-tasking

Networking

Travel willingness

Education

High school diploma or GED

Associate's degree in IT or related field

Tools

Microsoft Office Suite

Service desk platforms

Job description

Mister Car Wash, Inc. is seeking an IT Support Technician to provide comprehensive technical support across the organization, including onsite and remote users.

The role focuses on resolving hardware, software, and network issues, while contributing to system deployment and documentation to empower end users and junior technicians. The position requires at least 2 years in IT support, familiarity with Microsoft Office and service desk tools, and a readiness to travel up to 25%.