Senior IT Support & Systems Specialist

Uprite Services; Houston (TX); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Competitive compensation package

Career and professional development

Strong team support

Growth opportunities

Generous benefits: medical, dental, V"

Job summary

Uprite Services seeks a Senior System Support Analyst to join a fast-paced service team. You will provide end-user support, hardware and server management, and thorough documentation for tickets and processes. Occasional client-site visits and on-call rotations are included in the role.

Responsibilities cover resolving desktop, networking, and 365-related issues, managing Active Directory, and coordinating with vendors. Strong communication and teamwork are essential.

Qualifications

• Associate's degree in computer science or related field required.
• 4 years of experience in Information Technology or related field.
• 2+ years of experience in End User Support preferred.

Responsibilities

• Provide end-user support via phone, email, and on-site visits.
• Maintain and troubleshoot hardware, servers, and networking components.
• Document tickets, processes, and issues; ensure accurate time entries.

Skills

Customer service

Communication

Team collaboration

Root cause analysis

Escalation handling

On-call readiness

VPN/Remote access

Hyper-V

VMware vCenter/ESXi

Windows Server

Windows Desktop

Networking & firewall

Microsoft Exchange Administration

Microsoft 365 Administration

Valid driver's license

Education

Associate's degree in computer science or related field

Tools

MS365

Veeam

Hyper-V

VMware vCenter/ESXi

Job description

Uprite Services seeks a Senior System Support Analyst to join a fast-paced service team. You will provide end-user support, hardware and server management, and thorough documentation for tickets and processes. Occasional client-site visits and on-call rotations are included in the role.

Responsibilities cover resolving desktop, networking, and 365-related issues, managing Active Directory, and coordinating with vendors. Strong communication and teamwork are essential.