Senior IT Support Specialist - Windows & VPN Expert

Kratos Defense & Security Solutions, Inc.; Sacramento (CA); On-site; USD 52,000 - 59,000; Full time

Benefits offered by this job

Life/ADD & Short/Long Term Disability

401(k) Savings Plan

Employee Stock Purchase Plan (ESPP)

Paid Time-Off (PTO)

Holidays

Education Reimbursement

Job summary

Kratos Defense & Security Solutions, Inc. is hiring an IT Support Specialist III in Sacramento.

This senior role handles complex end-user issues, advanced troubleshooting, and operational support for systems and applications, often with minimal supervision and leading small projects. Responsibilities include advanced hardware/software support, Windows 10 deployment, ticket coordination, escalation handling, and collaboration with leadership.

Qualifications

• Bachelor’s degree and 4+ years of related IT support experience or certifications with 4+ years of related experience.
• Experience with Windows 10, Office 365, VPN, printers, mobile devices, and network connectivity.
• Current CompTIA A+ or Security+ certification is preferred.

Responsibilities

• Provide advanced technical support for hardware, software, telephony, VPN, printers, and network connectivity.
• Configure and maintain Windows 10 desktops/laptops in an enterprise environment.
• Coordinate and resolve tickets, including escalations for Tier I/II support.
• Serve as escalation point and support leadership in after-hours or deadline-driven scenarios.
• Manage user accounts and permissions; document steps and procedures in knowledge base.
• May support IT projects, upgrades, migrations, or new technology rollouts.

Skills

Windows 10

Office 365

VPN

Printers

Mobile devices

Telephony

Network connectivity

Ticketing system

Customer service

Scripting/automation

Education

Bachelor's degree

4-6 years related experience

CompTIA A+/Security+ certification

Tools

Adobe products

Job description

Kratos Defense & Security Solutions, Inc. is hiring an IT Support Specialist III in Sacramento.

This senior role handles complex end-user issues, advanced troubleshooting, and operational support for systems and applications, often with minimal supervision and leading small projects. Responsibilities include advanced hardware/software support, Windows 10 deployment, ticket coordination, escalation handling, and collaboration with leadership.