Senior IT Support Specialist — Windows & VPN Expert

Kratos Unmanned Systems; Sacramento (CA); On-site; USD 52,000 - 59,000; Full time

Job summary

Kratos Defense & Security Solutions, Inc., KCAS division, seeks an IT Support Specialist III to manage complex end-user issues and provide advanced troubleshooting for systems and applications. This senior role operates with minimal supervision and may lead small IT initiatives.

The position supports Windows desktops, ticketing, and leadership, with 4–6 years of related experience and relevant certifications; strong customer service is essential. Onsite role in California.

Qualifications

• Requires Bachelor’s degree and 4-6 years of related experience.
• Proven hardware and software experience, including Microsoft Windows 10, Office 365, Adobe products, VPN, Smartphone, as well as other out-of-the box, and proprietary software, and MFPs/printers.
• Networking experience, including wired and wireless troubleshooting and basic VPN connectivity issues.
• Current CompTIA A+ or Security+ certification, and/or ITIL v4 preferred.

Responsibilities

• Provide advanced technical support for hardware, standardized and proprietary software, telephones, mobile devices, VPN, printers, telephony, and network connectivity.
• Configure, deploy, and maintain Windows 10 desktop and laptop computers in an enterprise environment.
• Coordinate, troubleshoot and resolve incoming tickets, phone call and walk-up requests.
• Act as an escalation point for Tier I and Tier II support teams; resolve complex or high-impact incidents.
• Ensures priority support to senior leadership, including deadline driven or after-hours support as needed.
• Document troubleshooting steps, technical procedures, and knowledge base articles.
• May contribute to IT projects such as upgrades, migrations, or new technology rollouts.

Skills

Computer skills

Confidential information handling

Communication

Learn company technology

Instructions following

Fast-paced environment

Multi-priority management

Self-starter

Customer service excellence

Education

Bachelor's degree in IT or related field

4-6 years related experience

CompTIA A+ or Security+ certification

ITIL v4 certification preferred

Tools

Windows 10

Office 365

Adobe products

VPN

Smartphones

Printers/MFPs

Job description

Kratos Defense & Security Solutions, Inc., KCAS division, seeks an IT Support Specialist III to manage complex end-user issues and provide advanced troubleshooting for systems and applications. This senior role operates with minimal supervision and may lead small IT initiatives.

The position supports Windows desktops, ticketing, and leadership, with 4–6 years of related experience and relevant certifications; strong customer service is essential. Onsite role in California.