IT Support Specialist II — Hybrid Helpdesk Engineer

Kratos Defense & Security Solutions, Inc.; Oklahoma City (OK); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Life/ADD & Disability Insurance

401(k) Savings Plan

Employee Stock Purchase Plan (ESPP)

Paid Time-Off (PTO)

Holidays

Education Reimbursement

Job summary

Kratos Defense & Security Solutions, Inc. is seeking an IT Help Desk professional to provide front-line onsite and remote technical support for employees and contractors.

You will resolve hardware, software, VPN, and network issues, deploy Windows 10 devices, and manage ticketing workflows to ensure timely resolution. The role emphasizes strong customer service, escalation handling, and collaboration with leadership.

Qualifications

• Requires Bachelor’s degree and 2-3 years of related experience; or applicable certifications with a minimum of 4 years of related experience.
• Proven hardware and software experience, including Microsoft Windows 10, Office 365, Adobe products, VPN, Smartphone, as well as other software and printers.
• Networking experience, including wired and wireless troubleshooting and basic VPN connectivity issues.
• Current CompTIA A+ or Security+ certification, and/or ITLv4 preferred.

Responsibilities

• Provide front-line onsite and remote technical support to identified locations, including troubleshooting hardware, software, telephones, mobile devices, VPN, printers, telephony, and network connectivity.
• Configure, deploy, and maintain Windows 10 desktop and laptop computers in an enterprise environment.
• Coordinate, troubleshoot and resolve incoming tickets, phone calls and walk-up requests.
• Ensure priority support to senior leadership, including deadline-driven or after-hours support as needed.
• Utilize service desk ticketing system to track requests; monitor queue and assign tickets.

Skills

Desktop support

Windows 10

Office 365

VPN

Printers

Network troubleshooting

Security awareness

Customer service

Education

Bachelor’s degree + 2–3 years experience

Certifications (A+) or Security+

Tools

VPN clients

MFPs/printers

Job description

Kratos Defense & Security Solutions, Inc. is seeking an IT Help Desk professional to provide front-line onsite and remote technical support for employees and contractors.

You will resolve hardware, software, VPN, and network issues, deploy Windows 10 devices, and manage ticketing workflows to ensure timely resolution. The role emphasizes strong customer service, escalation handling, and collaboration with leadership.