Senior IT Support Specialist – Windows & Networking

Frey Consulting Group; Lyons (Berks County); On-site; USD 55,000 - 75,000; Full time

Job summary

Frey Consulting Group is seeking an IT Support Specialist to provide advanced technical support for end users at a Lyons, PA client site. The role emphasizes diagnosing and resolving complex hardware, software, and network issues while maintaining core systems and documentation.

The ideal candidate will have 5+ years in technical support, strong Windows OS knowledge, networking skills, and excellent communication.

Qualifications

• Associate or Bachelor’s degree in Computer Science, IT, or equivalent.
• 5+ years in technical support (Level 2/3).
• Deep knowledge of Windows OS and networking concepts.
• Strong communication, proactive and customer-oriented attitude.

Responsibilities

• Provide advanced support for hardware, software, and networking issues, resolving complex problems escalated from Level 1 support.
• Perform advanced diagnostics and repairs on desktops, laptops, printers, and other peripheral devices.
• Troubleshoot operating systems and business applications, including diagnostic testing and repairs.
• Update, configure, and maintain core systems used by the Deskside Support team.
• Test new equipment to ensure compatibility with systems used at client.
• Complete project work and handle equipment refreshes.
• Assist with monitoring incidents and tasks within Ivanti.
• Lead the installation, configuration, and maintenance of operating systems and enterprise applications.
• Assist with the setup, installation, and user training for new hardware and software.
• Ensure proper documentation and asset management.
• Provide timely updates on issue resolution and manage user expectations through effective communication.
• Participate in system upgrades, migrations, new equipment models, and other IT initiatives.
• Document solutions, procedures, and knowledge base articles to enhance team efficiency and support user self-service.
• Provide training to support staff to enhance overall team capabilities.
• Stay updated on the latest technology trends and best practices to recommend improvements and optimizations to existing systems and processes.
• Travel to client sites as needed to provide support.
• Other duties outlined by Information and Technology Management.

Skills

Windows troubleshooting

Networking concepts

Analytical thinking

Customer-oriented

Communication skills

Problem-solving

Education

Associate or Bachelor’s degree in Computer Science/IT

Tools

Ivanti

Job description

Frey Consulting Group is seeking an IT Support Specialist to provide advanced technical support for end users at a Lyons, PA client site. The role emphasizes diagnosing and resolving complex hardware, software, and network issues while maintaining core systems and documentation.

The ideal candidate will have 5+ years in technical support, strong Windows OS knowledge, networking skills, and excellent communication.