IT Support Specialist

Verinext; Marcus Hook (Delaware County); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k, IRA)

Job summary

A technology solutions provider is seeking a skilled IT Support Specialist in Marcus Hook, PA. The role involves delivering exceptional technical support, managing IT operations, and executing technology projects. Ideal candidates should have 4-5 years of experience in IT support, proficiency in Windows and macOS systems, and strong leadership skills. This position offers comprehensive benefits including health care and retirement plans.

Qualifications

• 4-5 years in help desk or IT support roles, 3 years focused on Windows-based environments.
• Experience with mobile device deployment and configuration.
• Knowledge of Microsoft applications from Office 2016 to Office 365.

Responsibilities

• Deliver technical support to end-users via various channels.
• Deploy and configure desktop computers, laptops, and printers.
• Document issue resolutions and manage support requests.

Skills

Technical support

Windows and macOS troubleshooting

Leadership skills

Mobile device management

IT project management

Collaboration with vendors

Education

Associate or Bachelor's Degree in Computer Science or related field

Tools

PDQ Deploy

MDT

AirWatch

Intune

Sentinel One

Automox

Proofpoint

Rapid7

Job description

Verinext is seeking a skilled IT Support Specialist for a contract role based onsite in Marcus Hook, PA. This position plays a critical role in maintaining seamless IT operations, delivering exceptional customer support, and executing technology projects aligned with organizational objectives.

Position Responsibilities

• Deliver prompt technical support to end-users via in-person visits, phone, email, or remote access tools.
• Deploy and configure desktop computers, laptops, printers, and adhere to asset management guidelines.
• Maintain and enhance knowledge of hardware and software systems to optimize performance.
• Address user inquiries and issues professionally, escalating complex cases to appropriate team members when necessary.
• Prioritize and manage support requests based on urgency and business impact.
• Document issue resolutions, track service requests, and ensure adherence to compliance processes, including SOX requirements.
• Follow IT support protocols, logging all incidents accurately in the ticketing system.
• Stay updated on current hardware, software, and network configurations to provide effective support.
• Participate in additional IT initiatives or tasks as directed by leadership.

Provide on-call support availability for 24/7/365 operations as needed.

Requirements

• At least 4-5 years of experience in a help desk or IT support role, with 3 years focused on installing, configuring, and managing Windows-based workstations, laptops, printers.
• Minimum of 3 years of recent experience troubleshooting computers, mobile devices, printers, networks in Windows and macOS environments.
• Proven ability to lead complex IT projects independently while keeping leadership informed.
• Hands‑on experience with mobile device deployment and configuration, including familiarity with mobile device management platforms (e.g., AirWatch, Intune).
• Proficiency in imaging software for desktops, laptops (e.g., PDQ Deploy, MDT).
• Strong knowledge of Microsoft applications, including Office 2016 through Office 365.
• Experience supporting endpoint protection tools such as Sentinel One, Automox, Proofpoint, Rapid7.
• Ability to collaborate with external vendors to resolve hardware and application issues.
• Competence in IT administrative tasks, including asset management, software licensing, inventory tracking.
• Demonstrated ability to work autonomously and collaboratively in a team setting.
• Strong leadership skills, with experience mentoring junior team members and establishing departmental standards.
• Ability to evaluate and improve IT processes, procedures, and systems.

Preferred Qualifications

• Associate or Bachelor's Degree in Computer Science or related field.
• Experience with SOX compliance or other regulatory frameworks.
• Certifications in relevant IT support or systems administration areas (e.g., CompTIA A+, Microsoft Certified Professional).

Benefits

• Health Care Plan (Medical, Dental & Vision).
• Retirement Plan (401k, IRA).