Senior IT Service Desk Analyst (Level 2) – Hybrid DC

AHU Technologies Inc; Washington (District of Columbia); Hybrid; USD 60,000 - 80,000; Full time

Job summary

AHU Technologies Inc is seeking a Senior Service Desk Technician in Washington, DC. This hybrid position requires providing technical support for standard Windows desktop applications and iOS devices. Candidates should have a minimum of 5 years of relevant experience and be equipped to handle service requests, configure IT assets, and troubleshoot issues.

The ideal candidate will possess a Bachelor's degree in IT and relevant certifications like ITIL v4 and CompTIA A+. You will be pivotal in restoring services and ensuring customer satisfaction.

Qualifications

• 5 years of help desk support experience for Windows OS and applications.
• 5 years of experience supporting iOS devices and applications.
• Experience with configuration and deployment of IT assets.

Responsibilities

• Respond to service requests via phone, email, or web portal.
• Provide tier 1 and tier 2 support for Windows and iOS environments.
• Configure and deploy PCs, laptops, printers, and other IT assets.

Skills

Windows operating system support

iOS devices support

Configuration and deployment of IT assets

Workflow management applications

ITIL v4 Foundation

CompTIA A+

Education

Bachelor’s degree in IT or related field

Tools

ZenDesk

ServiceNow

Ivanti

Job description

AHU Technologies Inc is seeking a Senior Service Desk Technician in Washington, DC. This hybrid position requires providing technical support for standard Windows desktop applications and iOS devices. Candidates should have a minimum of 5 years of relevant experience and be equipped to handle service requests, configure IT assets, and troubleshoot issues.

The ideal candidate will possess a Bachelor's degree in IT and relevant certifications like ITIL v4 and CompTIA A+. You will be pivotal in restoring services and ensuring customer satisfaction.