Senior IT Support Specialist-Remote & Onsite Troubleshooter

OAC Technology, LLC.; New Hope (MN); Hybrid; USD 40,000 - 75,000; Full time

Job summary

OAC Technology, LLC. is seeking a Managed Services Technician to troubleshoot and support client networks via phone, email, and occasional on-site visits. You will work with Windows desktop and server environments, Linux, and office productivity tools while providing proactive maintenance and remote support.

The role emphasizes independent problem-solving, strong communication, and a customer-focused approach, with 40–75k/year DOQ and occasional after-hours on-call requirements as needed.

Qualifications

• Strong attention to detail and follow through.
• 3+ years in a professional work environment.
• Excellent problem-solving and communication skills.
• Ability to work independently or on a team.
• College level or higher grasp of the English language.
• Occasional evening and weekend availability for on-call work.

Responsibilities

• Provide technical support to clients via phone, email, and occasional onsite visits.
• Troubleshoot Microsoft Windows Desktop & Server, Microsoft Office, Networking, Firewalls, Linux.
• Support assigned client systems remotely (70%), by phone/email (25%), or onsite (5%).
• Manage Windows Desktop, Windows Server, and other OSes as needed.
• Setup, configure and install servers and workstations at client locations.
• Maintain and monitor backup solutions for clients.
• Manage Active Directory, DNS, DHCP, and Group Policies.

Skills

Attention to detail

Customer service

Problem solving

Communication skills

Teamwork

Multitasking

Education

College degree or higher

Tools

Remote support software

Windows Server

Job description

OAC Technology, LLC. is seeking a Managed Services Technician to troubleshoot and support client networks via phone, email, and occasional on-site visits. You will work with Windows desktop and server environments, Linux, and office productivity tools while providing proactive maintenance and remote support.

The role emphasizes independent problem-solving, strong communication, and a customer-focused approach, with 40–75k/year DOQ and occasional after-hours on-call requirements as needed.