System & AV Support Lead – NYC On-Site with Remote Coverage

Solution Partners, Inc.; New York (NY); On-site; USD 65,000 - 85,000; Full time

Job summary

A leading financial services firm in New York seeks a Systems Support Specialist to provide expert technology support for 20+ professionals. You will be responsible for both on-site and remote assistance, ensuring seamless operations during critical presentations and meetings. The ideal candidate should have over 3 years of PC troubleshooting experience and a strong background in customer service, especially supporting executives. A background in financial services is essential to excel in this role.

Qualifications

• 3+ years of PC troubleshooting experience required.
• Experience working in financial services firms is a must.
• Proven background in customer service with executive support experience.

Responsibilities

• Provide hands-on and remote technical support for 20+ associates.
• Manage Help Desk experience, ensuring all issues are documented.
• Administer and manage Active Directory user accounts.

Skills

Detailed attention to detail

Customer service

PC troubleshooting

Audio-visual setup

Remote troubleshooting

Education

No specific degree required

Tools

Active Directory

Azure Active Directory

PowerBI

Job description

A leading financial services firm in New York seeks a Systems Support Specialist to provide expert technology support for 20+ professionals. You will be responsible for both on-site and remote assistance, ensuring seamless operations during critical presentations and meetings. The ideal candidate should have over 3 years of PC troubleshooting experience and a strong background in customer service, especially supporting executives. A background in financial services is essential to excel in this role.