Senior IT Support Specialist - Onsite & Mentorship

caseysstoresupportcenter; Iowa (LA); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Medical plans

Dental

Vision

Life insurance

Parental leave

Onsite Child Development Center

401k company match

Vacation & sick time

Paid holidays

Onsite cafeteria

Casual dress code

Job summary

Casey’s Store Support Center in Ankeny, IA seeks a Senior IT Support Specialist to provide expert technical support, serve as a trusted resource, and mentor the IT team. You will own incidents from start to finish, document resolutions, and collaborate across IT to improve processes.

This onsite role supports store operations and protects Casey’s systems. The position emphasizes troubleshooting complex problems, guiding teammates, and delivering reliable service with security compliance as a

Qualifications

• Associate's degree or equivalent work experience.
• At least three years of IT support experience.
• CompTIA A+ certification is a plus.

Responsibilities

• Serve as escalation point for complex IT issues.
• Respond to requests via phone, chat, and ITSM platform.
• Diagnose hardware, software, and system issues with established processes.
• Mentor and guide teammates through solutions.
• Own incidents from investigation to resolution with timely communication.
• Document troubleshooting steps and resolutions for knowledge sharing.
• Collaborate with IT teams to escalate and resolve issues requiring specialized expertise.
• Identify opportunities to improve support processes, tools, and docs.
• Safeguard Casey's systems and data per security and compliance standards.

Skills

Interpersonal skills

Analytical thinking

Problem solving

Communication

Independent worker

Team collaboration

Education

Associate's degree in Information Systems

Tools

ITSM tools

Microsoft Office

POS software

Fuel software

Job description

Casey’s Store Support Center in Ankeny, IA seeks a Senior IT Support Specialist to provide expert technical support, serve as a trusted resource, and mentor the IT team. You will own incidents from start to finish, document resolutions, and collaborate across IT to improve processes.

This onsite role supports store operations and protects Casey’s systems. The position emphasizes troubleshooting complex problems, guiding teammates, and delivering reliable service with security compliance as a