Senior IT Support Specialist I

Tempus; California, Northern (MO, KY); Hybrid; USD 46,000 - 66,000; Full time

Benefits offered by this job

Benefits package

Incentive compensation

Restricted stock units (RSUs)

Job summary

Tempus is hiring a Senior IT Support Specialist to assist a broad user base across California. You’ll handle desktop support, account administration, AV systems, and remote assistance, while engaging with security and DevOps teams as needed.

The role requires experience with Windows and Mac environments, SaaS tools, and strong client-facing communication. California-based employees receive a competitive hourly wage and comprehensive benefits.

Qualifications

• Experience installing and troubleshooting software including Microsoft Office, Windows Server and SaaS tools.
• Familiar with Zendesk and ServiceNow ticketing systems.
• Experience supporting Mac OS X and Windows environments.
• Knowledge of identity management (AD/Okta/Google Admin).
• Strong customer service, writing and reporting skills.
• Ability to work remote, on-site and hybrid users.

Responsibilities

• Provide desktop and remote IT support for employees.
• Maintain computer hardware, printers and peripherals and inventory.
• Administer user accounts and onboarding/offboarding.
• Evaluate and test new technologies and vendors.
• Support executives with IT issues and AV/conference room tech.
• Handle phone and remote client support and use ticketing system.
• Create Wikis and How-To guides for staff.

Skills

Desktop support

Customer service

Windows & Mac OS support

Remote & on-site support

Scripting (PowerShell / Python)

VOIP & AV support

Education

BS in Computer Science/IS

ITIL Foundations

CompTIA A+

Tools

Zendesk

ServiceNow

Google Admin

Okta

Active Directory

SCCM

MDM

Crestron

Job description

## Senior IT Support Specialist IApply: Ambry Headquarters: Full time: Posted Today: JR202600968**Passionate about precision medicine and advancing the healthcare industry?**Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.**Responsibilities:**Support the business and stakeholders with a number of information technology initiatives, including but not limited to the following:Addressing and mitigating technology-related issues for employees, i.e. desktop supportMaintaining computer systems, hardware, printers, and computer peripherals, including inventory trackingUser account administration including on and off-boarding of employeesEvaluating and testing new technologiesWorking with software and hardware vendorsSupporting and reporting to the IT Operations Manager with a number of business-critical initiativesSupporting executives with IT-related issuesMaintaining AV and conference room technologies (TVs, Apple TV, Mac Mini, Crestron, VOIP)Phone and remote support for Tempus clientsWork in Tempus’ ticketing system to communicate, track, and remediate actions taken, and create Wikis or How-To guides for employees **Qualifications:**Experience Installing and troubleshooting issues with software, including MS Office, Windows Server, and SaaS products (Google Suite, Dropbox, etc)Familiar with SaaS ticketing systems (Zendesk, ServiceNow, etc)Installing and supporting security products like endpoint and anti-virus/malware protectionBasic network and VOIP phone system troubleshootingAdministering identity management products (MS Active Directory, Okta, Google Admin, etc)Exceptional customer service and communication skills, including writing reports, business correspondence, user instructions, and proceduresProficiency in supporting both Mac OS-X and Microsoft WindowsExperienced with supporting remote, on-site, and hybrid usersAbility to work in fast-paced, agile environments, including off-hours supportMinimum of 2 years in an IT related field and/or relevant customer service roleScripting language experience (Powershell, Macros, Python, Powershell, C++, Java, etc.)General familiarity with Microsoft SCCMGeneral familiarity with Mobile Device Management (MDM) applicationsGoogle Suite Admin experiencePrevious experience coordinating with DevOps and/or information security teamsPrevious experience in the healthcare sectorProfessional certifications such as ITIL Foundations or Comptia A +.BS in Computer Science, Information Systems, or related fieldCA: $33.50/hour - $48.07/hourThe expected salary range above is applicable if the role is performed from California and may vary for other locations (Colorado, Illinois, New York). Actual salary may vary based on qualifications and experience. Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position.