Billing Support Representative I - Remote, USA: 9:00am - 5:30pm PST

Ambry Genetics Corporation; Northern (KY); Hybrid; USD 29,000 - 33,000; Full time

Benefits offered by this job

Remote role

Benefits package

Job summary

Tempus is seeking a Billing Support Representative I to work remotely in the USA. The role handles patient and client billing inquiries, explains out-of-pocket costs, and documents all interactions.

It’s an entry-level position requiring basic CPT/ICD-10 knowledge, strong communication, and attention to detail. Responsibilities include multi-channel correspondence, data entry, and collaboration with internal teams to resolve billing questions efficiently.

Qualifications

• 1+ years of billing support experience.
• High school diploma or equivalent; further education preferred.
• Knowledge of CPT & ICD-10 codes, medical terminology, and insurance processes.
• Excellent telephone and written communication skills; detail-oriented and organized.
• Experience with standard office software and case management systems is a plus.

Responsibilities

• Provide timely, professional billing support to patients, clients, and payors.
• Explain estimated out-of-pocket costs and assist with billing inquiries.
• Document interactions thoroughly in Ambry systems and process documents accurately.
• Respond via phone, email, chat, or text and route to appropriate teams as needed.
• Maintain knowledge of Ambry products and billing procedures to assist customers.

Skills

Billing support

Communication

Attention to detail

Education

High school diploma

Tools

Microsoft Office

Google Chrome

Salesforce

Job description

**Passionate about precision medicine and advancing the healthcare industry?**Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.**Billing Support Representative I - Remote, USA 9:00am - 5:30pm PST** The Billing Support Representative’s role is to be the primary contact for billing questions received from patients, clients, and payors. In this role, Billing Support Representative provides client and patient support for billing-related issues, including but not limited to communicating estimated out-of-pocket costs, offering assistance options, providing billing status, quoting pricing, collecting payments and reviewing patient correspondence. The Billing Support Representative is an entry-level position for individuals who are new to the industry and are still mastering the required skills and responsibilities with supervisory support. **Essential Functions*** Provide support to clients and patients in a timely and professional manner* Use critical-thinking and problem-solving skills to generate appropriate solutions for billing issues* Retrieve inbound requests through a minimum of one channel, respond to the client’s or patient’s needs or direct them to the appropriate party* Correspond with patients via phone, email, chat, or text to provide and request information needed to successfully bill for testing* Document all client, patient, and payor interactions within Ambry systems completely and thoroughly* Review, identify, and process documents appropriately* Understand frequently asked questions regarding Ambry products and processes, utilizing resources as needed* Assist with incoming inquiries from patients and clients, providing one-touch resolution whenever possible for all billing-related issues* Demonstrate the following skills and abilities: Organize and attach documents to its corresponding caseReal-time direct client communicationInter-departmental communication and coordinationPreliminary billing and insurance knowledgeCommunicate intermediate knowledge of Ambry products and systems to internal teams* Other duties as assigned **Qualifications*** 1+ years of experience in billing support* Possesses a high school degree or higher (Bachelor’s degree preferred, but not required)* Knowledge of CPT & ICD10 codes, medical terminology, insurance plans and processes* General- Excellent telephone and communication skills. Capable of excelling within a team environment. Capable of accomplishing workload and additional projects with no supervision. Ability to communicate effectively, attention to detail, ability to prioritize work, working knowledge of standard office equipment (printers fax machines, phone systems, office software and internet). Flexibility regarding job assignments* Software Skills- Working knowledge of Microsoft Office, Google Chrome, and internet usage required. Salesforce or other case management software preferred* Language Skills- Ability to read and interpret documents and Ambry requisitions, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively one-on-one, in group settings, with clients and with employees of the organization* Mathematical Skills- Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals* Reasoning Ability- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form* Certificates, Licenses, Registrations- none required **Preferred*** Previous experience in health care or clinical laboratory administration is preferred* Previous experience in customer service, specifically patient-facing in a health or wellness setting, is preferred* Previous experience in insurance billing, including insurance verification, authorization, or collections #LI-AC #LI-REMOTE $21- $24 per hour.The expected salary range above is applicable if the role is performed from California and may vary for other locations (Colorado, Illinois, New York). Actual salary may vary based on qualifications and experience. Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position.Additionally, ***for remote roles open to individuals in unincorporated Los Angeles** – including remote roles-*Tempus reasonably believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: engaging positively with customers and other employees; accessing confidential information, including intellectual property, trade secrets, and protected health information; and appropriately handling such information in accordance with legal and ethical standards. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.