IT Support Specialist I

Tempus; Chicago (IL); Hybrid; USD 50,000 - 70,000; Full time

Job summary

Tempus, based in Chicago, seeks an IT Support professional to assist employees and stakeholders with a range of technology initiatives. You will address issues, maintain systems, manage user accounts, and test new technologies in a fast-paced, hybrid environment.

Ideal candidates have at least 2 years in IT or customer service, strong MS Office and Windows/Mac troubleshooting skills, and experience with Zendesk/ServiceNow. Remote and on-site support will be required.

Qualifications

• Experience installing and troubleshooting software (MS Office, Windows Server, SaaS products).
• Familiar with SaaS ticketing systems (Zendesk, ServiceNow).
• Installing and supporting security products like endpoint and antivirus software.
• Basic network and VOIP troubleshooting.
• Identity management (MS Active Directory, Okta, Google Admin).
• Exceptional customer service and communication, including reporting and user guides.
• Proficiency in macOS and Windows 11 troubleshooting.
• Experience supporting remote, on-site, and hybrid users.
• 2+ years in IT or related customer service role.
• Scripting experience (PowerShell, Python, and related).
• MDM familiarity and Google Suite Admin experience.
• Healthcare industry experience and IT certifications (ITIL, Comptia A+).

Responsibilities

• Provide desktop support and resolve IT issues for employees.
• Maintain computer systems, hardware, printers, and peripherals; track inventory.
• Manage user accounts including onboarding/offboarding.
• Evaluate and test new technologies and vendor solutions.
• Support IT Operations Manager and executives with IT issues.
• Maintain AV and conference room tech (TVs, Crestron, VOIP).
• Offer phone/remote support for Tempus clients.
• Use ticketing system to communicate, track, and document actions; create How-To guides.

Skills

MS Office

Windows troubleshooting

MacOS troubleshooting

Customer service

Verbal & written communication

Remote/Hybrid support

Scripting (PowerShell, Python)

Active Directory

Education

BS in Computer Science / Information Systems

ITIL Foundations

CompTIA A+

Tools

Zendesk

ServiceNow

Okta

Google Admin

MDM solutions

VOIP systems

Google Suite

Job description

Passionate about precision medicine and advancing the healthcare industry? Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

Responsibilities

• Support the business and stakeholders with a number of information technology initiatives, including but not limited to the following: Addressing and mitigating technology-related issues for employees, i.e. desktop support
• Maintaining computer systems, hardware, printers, and computer peripherals, including inventory tracking
• User account administration including on and off-boarding of employees
• Evaluating and testing new technologies
• Working with software and hardware vendors
• Supporting and reporting to the IT Operations Manager with a number of business-critical initiatives
• Supporting executives with IT-related issues
• Maintaining AV and conference room technologies (TVs, Apple TV, Mac Mini, Crestron, VOIP)
• Phone and remote support for Tempus clients
• Work in Tempus’ ticketing system to communicate, track, and remediate actions taken, and create Wikis or How-To guides for employees

Preferred Qualifications

• Experience Installing and troubleshooting issues with software, including MS Office, Windows Server, and SaaS products (Google Suite, Dropbox, etc)
• Familiar with SaaS ticketing systems (Zendesk, ServiceNow, etc)
• Installing and supporting security products like endpoint and anti-virus/malware protection
• Basic network and VOIP phone system troubleshooting
• Administering identity management products (MS Active Directory, Okta, Google Admin, etc)
• Exceptional customer service and communication skills, including writing reports, business correspondence, user instructions, and procedures
• Proficiency in supporting and troubleshooting both macOS and Windows 11
• Experienced with supporting remote, on-site, and hybrid users
• Ability to work in fast-paced, agile environments, including off-hours support
• Minimum of 2 years in an IT related field and/or relevant customer service role
• Scripting language experience (Powershell, Macros, Python, Powershell, C++, Java, etc.)
• General familiarity with Mobile Device Management (MDM) applications
• Google Suite Admin experience
• Previous experience in the healthcare sector
• Professional certifications such as ITIL Foundations or Comptia A +.
• BS in Computer Science, Information Systems, or related field #LI-Hybrid #LI-HR1 CHI: $50,000-$70,000

The expected salary range may vary for other locations.

Actual salary may vary based on qualifications and experience.

Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Tempus was founded in August of 2015 by Eric Lefkofsky, after his wife was diagnosed with Breast Cancer. Shortly after he founded the company in an effort to bring the power of technology and artificial intelligence to cancer care, he convinced Ryan Fukushima to join as the company’s first employee. Ryan and Eric began assembling a world class team, focused on building the first version of a platform capable of ingesting real time healthcare data in an effort to personalize diagnostics. We built the platform for oncology and have expanded it to neuropsychiatry, cardiology, infectious disease (through COVID), and radiology. Despite our rapid growth, our mission remains the same—to help make sure patients are on the right drug at the right time, so they can live longer and healthier lives. We’re looking for people who can change the world. Who question the status quo and don’t shy away from tough problems. For the builders who are never done building and the learners who are never done learning. We’re looking for passionate people with undying curiosity. Those who want to attack one of the most challenging problems mankind has ever faced. Head on.