IT Support Specialist I

Tempus AI; Chicago (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

Tempus AI in Chicago is seeking an IT Support specialist to join a fast-paced healthcare tech environment. You will deliver desktop support, maintain systems, manage onboarding/offboarding, and assist executives with IT needs.

Proficiency with Windows and macOS, SaaS apps, and AV/conference tech is essential. Applicants should be comfortable supporting remote, on-site, and hybrid users and be ready to document procedures for knowledge sharing.

Qualifications

• 2+ years in an IT or customer-service role.
• Experience with Windows, macOS, and SaaS applications.
• Strong written and verbal communication skills; ability to document procedures.

Responsibilities

• Provide desktop support and address IT issues for employees.
• Maintain computer systems, hardware, printers, and peripherals; track inventory.
• Administer user accounts including onboarding/offboarding.
• Evaluate and test new technologies with software/hardware vendors.
• Support IT Operations Manager and executives with IT issues.

Skills

Desktop support

Windows troubleshooting

MacOS support

SaaS applications

Office/Google Suite

Identity management

Network basics

VOIP

Customer service

Scripting (PowerShell, Python)

Education

BS in Computer Science or related field

ITIL Foundations or CompTIA A+

Tools

Zendesk/ServiceNow

Active Directory/Okta/Google Admin

MDM basics

AV/Crestron/VOIP systems

ticking systems/IT ticketing

Job description

Passionate about precision medicine and advancing the healthcare industry?

Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

Responsibilities

• Support the business and stakeholders with a number of information technology initiatives, including but not limited to the following:
• Addressing and mitigating technology-related issues for employees, i.e. desktop support
• Maintaining computer systems, hardware, printers, and computer peripherals, including inventory tracking
• User account administration including on and off-boarding of employees
• Evaluating and testing new technologiesWorking with software and hardware vendors
• Supporting and reporting to the IT Operations Manager with a number of business-critical initiatives
• Supporting executives with IT-related issues
• Maintaining AV and conference room technologies (TVs, Apple TV, Mac Mini, Crestron, VOIP)
• Phone and remote support for Tempus clients
• Work in Tempus' ticketing system to communicate, track, and remediate actions taken, and create Wikis or How-To guides for employees

Preferred Qualifications

• Experience Installing and troubleshooting issues with software, including MS Office, Windows Server, and SaaS products (Google Suite, Dropbox, etc)
• Familiar with SaaS ticketing systems (Zendesk, ServiceNow, etc)
• Installing and supporting security products like endpoint and anti-virus/malware protection
• Basic network and VOIP phone system troubleshooting
• Administering identity management products (MS Active Directory, Okta, Google Admin, etc)
• Exceptional customer service and communication skills, including writing reports, business correspondence, user instructions, and procedures
• Proficiency in supporting and troubleshooting both macOS and Windows 11
• Experienced with supporting remote, on-site, and hybrid users
• Ability to work in fast-paced, agile environments, including off-hours support
• Minimum of 2 years in an IT related field and/or relevant customer service role
• Scripting language experience (Powershell, Macros, Python, Powershell, C++, Java, etc.)
• General familiarity with Mobile Device Management (MDM) applications
• Google Suite Admin experience
• Previous experience in the healthcare sector
• Professional certifications such as ITIL Foundations or Comptia A +.
• BS in Computer Science, Information Systems, or related field

CHI: $50,000-$70,000

The expected salary range may vary for other locations. Actual salary may vary based on qualifications and experience. Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.