Senior IT Support Specialist I

Tempus; Aliso Viejo (CA); Hybrid; USD 46,000 - 66,000; Full time

Benefits offered by this job

Full range of benefits

Job summary

Tempus is seeking an IT Support Specialist in California to keep desktop, server, and collaboration tools running in a fast-paced healthcare tech environment. You will support Mac and Windows, manage user accounts, handle on/off-boarding, maintain AV gear, assist remote and on-site users, and collaborate with DevOps and information security teams to protect patient data.

The role requires strong customer service, effective written communication, and the ability to work in agile, off-hours

Qualifications

• Experience installing/troubleshooting software including MS Office, Windows Server, SaaS apps.
• Familiar with SaaS ticketing systems (Zendesk, ServiceNow).
• Experience with endpoint protection and anti-virus in enterprise environments.
• Administering identity management tools (AD, Okta, Google Admin).
• Proficiency in supporting Mac OS X and Windows clients.
• Experience with remote, hybrid, and on-site users.
• ITIL Foundations or CompTIA A+ certification preferred.

Responsibilities

• Address and mitigate technology-related issues for employees (desktop support).
• Maintain computer systems, hardware, printers, and peripherals with inventory tracking.
• Manage user accounts including on/ off-boarding.
• Evaluate and test new technologies.
• Collaborate with software and hardware vendors.
• Support IT Operations Manager on business-critical initiatives.
• Support executives with IT-related issues.
• Maintain AV and conference room tech (TVs, Apple TV, Crestron, VOIP).
• Provide phone/remote support for Tempus clients.
• Work in ticketing system to communicate and track actions.

Skills

Desktop support

Customer service

Communication skills

Scripting (PowerShell)

Mac OS X support

Windows support

Identity management

Education

BS in Computer Science or related field

Tools

MS Active Directory

Okta

Google Admin

SCCM

MDM solutions

Job description

Passionate about precision medicine and advancing the healthcare industry? Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

Responsibilities:

• Addressing and mitigating technology-related issues for employees, i.e. desktop support
• Maintaining computer systems, hardware, printers, and computer peripherals, including inventory tracking
• User account administration including on and off-boarding of employees
• Evaluating and testing new technologies
• Working with software and hardware vendors
• Supporting and reporting to the IT Operations Manager with a number of business-critical initiatives
• Supporting executives with IT-related issues
• Maintaining AV and conference room technologies (TVs, Apple TV, Mac Mini, Crestron, VOIP)
• Phone and remote support for Tempus clients
• Work in Tempus' ticketing system to communicate, track, and remediate actions taken, and create Wikis or How-To guides for employees

Qualifications:

• Experience Installing and troubleshooting issues with software, including MS Office, Windows Server, and SaaS products (Google Suite, Dropbox, etc)
• Familiar with SaaS ticketing systems (Zendesk, ServiceNow, etc)
• Installing and supporting security products like endpoint and anti-virus/malware protection
• Basic network and VOIP phone system troubleshooting
• Administering identity management products (MS Active Directory, Okta, Google Admin, etc)
• Exceptional customer service and communication skills, including writing reports, business correspondence, user instructions, and procedures
• Proficiency in supporting both Mac OS-X and Microsoft Windows
• Experienced with supporting remote, on-site, and hybrid users
• Ability to work in fast-paced, agile environments, including off-hours support
• Minimum of 2 years in an IT related field and/or relevant customer service role
• Scripting language experience (Powershell, Macros, Python, Powershell, C++, Java, etc.)
• General familiarity with Microsoft SCCM
• General familiarity with Mobile Device Management (MDM) applications
• Google Suite Admin experience
• Previous experience coordinating with DevOps and/or information security teams
• Previous experience in the healthcare sector
• Professional certifications such as ITIL Foundations or Comptia A +.
• BS in Computer Science, Information Systems, or related field CA: $33.50/hour - $48.07/hour

CA: $33.50/hour - $48.07/hour The expected salary range above is applicable if the role is performed from California and may vary for other locations (Colorado, Illinois, New York). Actual salary may vary based on qualifications and experience. Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position.

Additionally, for remote roles open to individuals in unincorporated Los Angeles - including remote roles- Tempus reasonably believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: engaging positively with customers and other employees; accessing confidential information, including intellectual property, trade secrets, and protected health information; and appropriately handling such information in accordance with legal and ethical standards. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.