IT Support Analyst

Filevine; Chicago (IL); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Competitive pay

Enhanced commuter benefit

Parental leave

Disability insurance

Open office Chicago

Company swag

Job summary

Filevine in Chicago seeks an IT Support Analyst to join the IT team and support our office and remote workforce. You will report to the IT Director and work closely with the global IT team on initiatives that improve reliability and security.

Responsibilities include onboarding/off-boarding, device provisioning, workstation setup, asset management, and cross-functional IT communications. Strong macOS/Windows and MDM experience are required, with a focus on service excellence.

Qualifications

• 2-3 years of experience in a fast-paced, corporate IT environment.
• Advanced knowledge of macOS and Windows.
• Advanced proficiency in MDM solutions (certifications a plus).
• Experience with ticketing or helpdesk systems.
• Experience with troubleshooting AV and conferencing equipment.
• Ability to think critically, communicate well, and take initiative.
• Understanding of networking infrastructures, terminology, and hardware.
• Understanding of standard corporate security practices (certifications a plus).

Responsibilities

• Provide excellent customer service and timely support for our global workforce via ticketing system, Slack, and in-person support.
• Manage IT-related aspects of onboarding and off-boarding processes.
• Provisioning system access.
• Set up and configure user workstations.
• Manage hardware inventory and asset shipping logistics.
• Assist with first-day IT onboarding sessions.
• Handle access termination.
• Coordinate IT communications for these processes.
• Maintain and audit endpoints with Intune and Kandji for accuracy and policy compliance.
• Contribute to larger IT projects to improve efficiency and productivity.
• Provide AV support for meetings/events and after-hours on-call support.

Skills

macOS

Windows

MDM

ticketing systems

AV troubleshooting

networking basics

security practices

communication

initiative

Education

Associates in Computer Science

A+ certification

Network+ certification

Tools

Intune

Kandji

Slack

Ticketing system

Job description

Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows, and teams into one unified platform - where modern legal work happens with clarity and consistency.

Powered by LOIS, the Legal Operating Intelligence System, Filevine connects context across every matter to transform legal operations from reactive to proactive. LOIS reads, understands, and reasons across your data to surface insight, automate complexity, and give professionals the clarity and confidence to see more, know more, and do more. Fueled by a team of exceptional collaborators and innovators, Filevine's rapid growth has earned AI awards and recognition from Deloitte and Inc. as one of the most innovative and fastest-growing technology companies in the country.

About Filevine

Filevine is a rapidly growing legal technology software company that is pioneering a new way of managing complex requirements and tasks, saving our users valuable time, improving productivity and efficiency, and driving a higher level of customer satisfaction by improving communications. Filevine is known for powerful analytics, innovative organizational science, and world-class user experience. The company has an extraordinary team of passionate professionals who love working together to help organizations thrive.

Our Mission

Provide internal IT support functions to support Filevine's end users and business goals, enabling users and teams to perform their job functions efficiently and securely. These goals include taking reasonable measures to avoid a significant regulatory failure, compliance violation or a material data breach.

Job Summary

The IT team is looking for an IT professional to join our team in the Chicago office as an IT Support Analyst. You will report to our IT Director and help support the Chicago office and our remote workforce while working closely with the broader IT team on all global initiatives.

Responsibilities

• Provide excellent customer service and timely support for our global workforce via our ticketing system, Slack channel/DM requests, and/or in-person support.
• Manage the IT-related aspects of employee onboarding and off-boarding processes.
• Provisioning system access.
• Setting up and configuring user workstations.
• Managing hardware inventory and asset shipping logistics.
• Assisting with first-day IT onboarding sessions.
• Handling access termination.
• Coordinating all related IT communications throughout these processes.
• Maintain and manage all endpoints with our Intune and Kandji MDM systems, while performing regular audits to ensure accuracy and compliance with company policies.
• Contribute to larger IT projects that will add value to our organization increasing business efficiency and employee productivity.
• Provide AV support for company-wide meetings/events and after-hours emergency on call support.

Qualifications

• 2-3 years of experience in a fast-paced, corporate IT environment.
• Advanced knowledge of the macOS ecosystem and Windows.
• Advanced proficiency in MDM solutions (bonus points for certifications).
• Advanced proficiency working with core IT systems and other IT management tools.
• Experienced working with ticketing or helpdesk systems.
• Experienced with troubleshooting AV and conferencing equipment.
• Ability to think critically, communicate well, and take initiatives.
• Clear understanding of networking infrastructures, terminology, and hardware.
• Clear understanding of standard corporate security practices (bonus points for security certifications).

Preferred Qualifications

• Associates in Computer Science.
• Certifications including networking are preferred: A+, Network+.

Compensation Information: $60,000 - $70,000

The base salary range represents the low and high end of the salary range for this position. The total compensation package for this position will be determined by each individual's location, qualifications, education, work experience, skills and performance. We believe in the importance of pay equity - the range listed is just one component of Filevine's total compensation package for employees. This position is also eligible for a paid time off policy, as well as a comprehensive benefits package.

Filevine is an Equal Opportunity Employer. Qualifications for employment, promotion and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, veteran status, or other legally protected class. Filevine is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to disability, or if you have concerns related to Filevine's equal employment opportunities, you may contact us at [e-mail]

Cool Company Benefits

• A dynamic, rapidly growing company, focused on helping organizations thrive.
• Medical, Dental, & Vision Insurance (for full-time employees).
• Competitive & Fair Pay.
• Enhanced Commuter Benefit: $75 monthly contribution to help cover your commute to 1 S Wacker.
• Maternity & paternity leave (for full-time employees).
• Short & long-term disability.
Opportunity to learn from a dedicated leadership team.
• Centrally located open office building in Chicago (1 S Wacker Dr).
• Top-of-the-line company swag.

Privacy Policy Notice

Filevine will handle your personal information according to what's outlined in our Privacy Policy.

Communication about this opportunity, or any open role at Filevine, will only come from representatives with email addresses using "filevine.com". Other addresses reaching out are not affiliated with Filevine and should not be responded to.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.