Helpdesk Technician

Insight Global; Alpharetta (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

Insight Global is seeking a proactive IT Helpdesk Support Specialist to provide first and second-level technical support for a SMB legal solutions client in a fast-paced environment.

Responsibilities include logging, prioritizing, and troubleshooting emails, tickets, and walk-up requests, resolving hardware and software issues on Windows 10/11 and Mac systems, and maintaining accurate inventory. The ideal candidate excels at customer service and multitasking under pressure.

Qualifications

• Proficiency in MS Office and relevant software packages/applications.
• Strong customer service orientation with excellent interpersonal skills.
• Ability to respond promptly and accurately to requests.
• Highly detail-oriented, organized, and capable of multitasking under pressure to meet deadlines.
• Proactive and motivated with strong problem-solving and follow-up skills.
• Previous experience in IT Helpdesk or technical support role.
• Understanding of networking basics and common enterprise applications.

Responsibilities

• Log, prioritize, and troubleshoot emails, tickets, and walk-up requests.
• Diagnose and resolve hardware and software issues on Windows (10/11) and Mac systems.
• Escalate complex problems when necessary.
• Install and upgrade hardware/software.
• Manage warranty repairs.
• Maintain accurate inventory counts.

Skills

Customer service

Multitasking

Attention to detail

Problem solving

Communication

IT helpdesk experience

Tools

MS Office

Job description

Job Description

Insight Global is seeking a proactive and customer-focused IT Helpdesk Support Specialist for a SMB legal solutions client of ours to provide first and second-level technical support for hardware, software, and network issues in a fast-paced environment. In this role, you will log, prioritize, and troubleshoot incoming emails, tickets, and walk-up requests, addressing technical problems with hardware and software across Windows (10/11) and Mac systems. Responsibilities include diagnosing and resolving user issues, escalating complex problems when necessary, installing and upgrading hardware/software, managing warranty repairs, and maintaining accurate inventory counts. The ideal candidate is detail-oriented, organized, and able to multitask under pressure while delivering exceptional customer service and timely solutions.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• Proficiency in MS Office and relevant software packages/applications.
• Strong customer service orientation with excellent interpersonal skills.
• Ability to respond promptly and accurately to requests.
• Highly detail-oriented, organized, and capable of multitasking under pressure to meet deadlines.
• Proactive and motivated with strong problem-solving and follow-up skills.
• Previous experience in IT Helpdesk or technical support role.

Understanding of networking basics and common enterprise applications.