Senior IT Support Specialist – Enterprise Systems & SME

Automatic Data Processing, Inc.; Milwaukee (WI); On-site; USD 65,000 - 90,000; Full time

Job summary

Steele Solutions in Milwaukee, WI is seeking an IT Support Specialist II to lead the IT department's end-user support and manage complex hardware, software, and network issues while guiding IT projects.

The role requires independent judgment, SME knowledge of key applications, training material creation, mentoring junior staff, and collaboration with Operations, Engineering, Quality, and Maintenance to drive efficiency and reliability.

Qualifications

• Requires Associate’s or bachelor’s degree in Information Technology, Computer Science, or related field.
• Minimum five years in IT Support or similar role.
• Proven ability to deliver advanced IT support across hardware, software, networking, and enterprise apps.

Responsibilities

• Solve and escalate complex IT issues for desktops, laptops, mobile devices, printers, and network; act as primary escalation for junior staff.
• Oversee hardware/software installation, configuration, and maintenance; manage user accounts and access.
• Lead IT projects including rollouts, upgrades, and security enhancements with milestones and stakeholder comms.
• Be SME for applications/enterprise platforms (ITSM, ERP, Microsoft 365); provide training and best-practice guidance.
• Create and deliver training materials and knowledge-base docs to improve end-user adoption.
• Guide and coach junior IT staff; onboard new hires and promote continuous learning.
• Monitor core IT performance and address issues; evaluate new technologies for security and efficiency.
• Collaborate with IT leadership and cross-functional teams to improve processes and service delivery.
• Provide leadership in on-call rotations for rapid after-hours response.

Skills

Customer service

Communication

Organizational skills

Problem solving

Independent work

Documentation

Continuous improvement

Ownership of service delivery

Education

Associate’s or bachelor’s degree in IT/CS

Tools

Windows 11

Windows Server

Microsoft 365

Active Directory

Ticketing system

VOIP / MS Teams

Desktop/Laptop setup

Job description

Steele Solutions in Milwaukee, WI is seeking an IT Support Specialist II to lead the IT department's end-user support and manage complex hardware, software, and network issues while guiding IT projects.

The role requires independent judgment, SME knowledge of key applications, training material creation, mentoring junior staff, and collaboration with Operations, Engineering, Quality, and Maintenance to drive efficiency and reliability.