Senior IT Support Specialist — Cloud, Security & Automation

TD; Charlotte (NC); On-site; USD 91,000 - 136,000; Full time

Job summary

TD in Charlotte, North Carolina is seeking an IT Support Specialist to provide expert guidance on system and application planning, performance, availability, and deployment management. You will act as a senior SME, coach teammates, and handle complex operational tasks, coordinating with project teams and vendors.

The role requires an undergraduate degree or technical certificate, 7+ years of relevant experience, and familiarity with Jira/Confluence, cloud platforms (AWS/Azure/GCP), networking,

Qualifications

• Undergraduate degree or Technical Certificate required.
• Graduate degree preferred.
• 7+ years of relevant experience.
• Subject matter expert in multiple areas; consults with clients/project teams on operational support/solutions.

Responsibilities

• Provide expert advice and leads in system/app planning, performance, availability, integration, operations and/or release/deployment management.
• Act as primary SME in multiple areas and coach/educate others.
• Work independently on highly complex tasks and support solutions.
• Coordinate with project teams and external vendors on technical information exchange.

Skills

Leadership experience

Analytical thinking

Problem solving

Team collaboration

Education

Undergraduate degree or Technical Certificate

Graduate degree preferred

7+ years relevant experience

Tools

Jira

Confluence

AWS

Azure

GCP

Job description

TD in Charlotte, North Carolina is seeking an IT Support Specialist to provide expert guidance on system and application planning, performance, availability, and deployment management. You will act as a senior SME, coach teammates, and handle complex operational tasks, coordinating with project teams and vendors.

The role requires an undergraduate degree or technical certificate, 7+ years of relevant experience, and familiarity with Jira/Confluence, cloud platforms (AWS/Azure/GCP), networking,