Cloud Support Specialist, Tier 1 - On-Site Raleigh

Applied Research Associates, Inc; Raleigh (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

Applied Research Associates, Inc. is seeking a Tier 1 Cloud Support professional for our Raleigh, NC location.

The role involves diagnosing access issues, provisioning cloud environments, and managing security-related configurations, while collaborating with end users to ensure reliable system changes and thorough documentation. The ideal candidate has a Bachelor’s in IT/CS with 0-2 years of experience, is willing to participate in on-call and weekend work, and must hold an active Secret

Qualifications

• Bachelor’s degree or higher in IT, CS, or other closely related field with 0-2 years of work experience.
• Must be willing to participate in On Call and weekend work as needed.
• Must be a US Citizen.
• Must currently have an active Secret clearance.

Responsibilities

• Diagnose and resolve access, connectivity, and authentication issues across virtual machines and shared resources using standard troubleshooting tools and methods.
• Provision, configure, and secure virtual machines and cloud infrastructure, applying best practices in patching, firewall configurations, encryption, logging, and automation.
• Manage user and system access for cloud and on-premise environments, including identity, group policies, and secure file system permissions.
• Monitor system health and user activity to detect potential security incidents; elevate and assist in containment as needed.
• Maintain accurate and detailed documentation within ticketing systems (e.g., Jira, ServiceNow), ensuring traceability and knowledge sharing.
• Collaborate with end users to validate system changes, while escalating complex or unresolved issues with clear analysis and logs.
• Balance fast-paced ticket resolution with long-term supportability through documentation, scripting, and adherence to escalation protocols.

Skills

Communication skills

Team player

On-call readiness

Problem solving

Education

Bachelor's degree in Information Technology or related field

Tools

PowerShell

Bash

Python

Terraform

Job description

Applied Research Associates, Inc. is seeking a Tier 1 Cloud Support professional for our Raleigh, NC location.

The role involves diagnosing access issues, provisioning cloud environments, and managing security-related configurations, while collaborating with end users to ensure reliable system changes and thorough documentation. The ideal candidate has a Bachelor’s in IT/CS with 0-2 years of experience, is willing to participate in on-call and weekend work, and must hold an active Secret