Senior IT Support Specialist

Tishman Speyer Properties; New York (NY); On-site; USD 115,000 - 135,000; Full time

Job summary

Tishman Speyer is seeking a Senior IT Support Specialist to deliver white-glove, real-time technical support to our CEO and senior executives. You will handle high-touch device management (iPads/iPhones) and critical apps (Windows 11, Outlook, Teams, O365, Zoom, iOS Mail, PDF Expert, Diligent) with confidentiality and discretion.

In this role you will work with the admin team, maintain configurations, and ensure peak performance across enterprise tools, including Intune MDM and Apple ecosystem

Qualifications

• Minimum 5 years in IT support, with 3+ years supporting executives.
• Experience supporting C-level executives in fast-paced, global settings.
• Proficient with Apple iOS devices and ecosystem management.
• Strong knowledge of Microsoft 365 and collaboration tools such as Zoom and Diligent.

Responsibilities

• Provide high-touch IT support to executives with rapid response and real-time resolution.
• Support and maintain iPads and iPhones and synchronize configurations across devices.
• Troubleshoot applications including Windows 11, Outlook, Teams and O365.
• Collaborate with administration to minimize disruption and escalate when needed.
• Configure devices, apply updates, and perform proactive maintenance.

Skills

Executive VIP support

Troubleshooting under pressure

Excellent communication

Independent work

Tools

Apple iOS devices management

Microsoft 365 suite

Intune MDM

Zoom

Diligent

Job description

Position Summary

Tishman Speyer is seeking a highly skilled and experienced Senior IT Support Specialist to provide white‑glove, real‑time technical support to our Chief Executive Officer and our most senior executives. This role demands exceptional professionalism, responsiveness, and technical expertise to ensure seamless operation of all technology used by our executive team.

Key Responsibilities

• Provide dedicated, high‑touch IT support, ensuring rapid response and real‑time resolution of all technology issues.
• Support and maintain multiple iPads and iPhones, ensuring seamless synchronization and configuration across devices.
• Manage and troubleshoot applications essential to the workflow, including Windows 11, Outlook, Microsoft Teams, O365, Zoom, OneNote, iOS Mail, PDF Expert, and Diligent.
• Partner closely with the administrative team to identify, triage, and resolve issues with minimal direct disruption to our executives.
• Perform device configuration, software updates, and proactive system maintenance to ensure reliability and peak performance.
• Provide on‑site and at times off‑business hours remote support during business travel, meetings, and events as needed.
• Maintain an exceptional level of discretion and confidentiality at all times.
• Collaborate with internal IT teams to ensure complex issues are escalated and resolved while maintaining executive satisfaction.
• Maintain documentation of configurations, preferences, and troubleshooting steps for continuous service excellence.
• Stay current with the latest Apple iOS, Windows, and enterprise productivity tools to make informed recommendations.

Qualifications

• Minimum 5 years of IT support experience, with at least 3 years dedicated to executive or VIP‑level support.
• Proven experience supporting C‑level executives, ideally within a fast‑paced, global organization.
• Expert‑level proficiency with Apple iOS devices (iPhone, iPad) and Apple ecosystem management.
• Strong familiarity with Microsoft 365 suite (Outlook, Teams, OneNote) and other collaboration tools such as Zoom and Diligent.
• Excellent troubleshooting skills and ability to diagnose issues quickly under pressure.
• Exceptional communication and interpersonal skills, with a white‑glove customer service mindset.
• Ability to work independently and handle sensitive information with utmost confidentiality.
• Flexibility to provide after‑hours or weekend support as required.
• Experience working in environments with high‑demand executives.
• Experience with Intune Mobile Device Management (MDM).
• Background in supporting hybrid or mobile work setups with enterprise‑grade security configurations.
• Onsite presence is required for this position.

Compensation & Benefits

The base compensation range for this role is $115,000 - $135,000. This role is also eligible for a discretionary annual bonus, as well as access to our comprehensive medical, dental, and vision insurance, life and disability insurance, 401(k) plan (with matching contributions), wellness benefits and all other benefits afforded to full‑time Tishman Speyer employees.

Equal Opportunity Employer

Tishman Speyer is a diverse workforce promoter that treats all applicants for employment equally based upon job‑related qualifications and without regard to race, color, age, sexual orientation, marital status, military or veteran status, national origin, disability, religion, or any other characteristics protected under law. We are proud to be an Equal Opportunity Employer and treat all applicants for employment equally based upon job‑related qualifications and without regard to race, color, age, sexual orientation, marital status, military or veteran status, national origin, disability, religion, or any other characteristics protected under law.

Please click here to review all EEO policies, notices, and relevant posters. Please click here to review E‑Verify Information. Disability Assistance – We offer opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation by sending an email to [e-mail].