Senior Information Technology Specialist

The Phoenix Group; New York (NY); On-site; USD 115,000 - 135,000; Full time

Benefits offered by this job

Health coverage

Life & disability insurance

401(k) with matching

Wellness programs

Job summary

The Phoenix Group Advisors is seeking a Senior IT Support Specialist to provide elite, white-glove support for executive technology needs. The role centers on Windows and Apple ecosystems, M365/O365, and enterprise collaboration tools, with a focus on rapid incident resolution and proactive maintenance.

You will partner with senior leadership, support iOS devices, manage MDM via Intune, and maintain secure, discreet operations while guiding staff through complex tech issues during core hours and

Qualifications

• 3+ years of IT support experience in a high-demand environment supporting senior/executive leadership (white-glove service experience preferred).
• Proven expertise supporting Apple iOS devices within enterprise settings, including provisioning, management, and troubleshooting.
• Advanced proficiency with Microsoft Outlook, O365/M365 suite (including Teams, OneNote), Windows 11, and collaboration tools like Zoom and Diligent.
• Strong diagnostic and incident management skills with the ability to resolve issues swiftly and effectively.
• Excellent communication, professionalism, and ability to manage confidential information with discretion.
• Flexibility to support after-hours and travel, with onsite presence during core hours.

Responsibilities

• Deliver high-touch IT support tailored to senior executives and assistants, ensuring rapid incident resolution.
• Support, configure, and troubleshoot iOS devices and enroll devices via MDM tools like Intune.
• Manage enterprise productivity apps (Outlook, Teams, OneNote, Office, Zoom) and collaboration tools.
• Perform device provisioning, software installation, firmware updates, and security patches.
• Collaborate with admin staff to triage requests and keep executive workflows uninterrupted.
• Provide onsite support 9am–5pm, with after-hours/travel support as needed.
• Escalate complex issues to Tier 2/3 teams while owning incidents and reporting status.
• Maintain detailed documentation of configurations, issues, and preferences.

Skills

Executive VIP Support

Discretion

Excellent Communication

After-hours Availability

Tools

Windows 11

Microsoft 365

Office Suite

MDM Intune

Zoom

Job description

This Senior IT Support Specialist is responsible for providing dedicated, elite support for executive-level technology needs, with a focus on Windows and Apple ecosystems, Microsoft 365 (M365/O365), and enterprise collaboration platforms. The position requires a strategic partner to senior leadership, offering rapid troubleshooting, proactive maintenance, and secure support that enhances executive productivity and minimizes disruptions.

Key Responsibilities

• Deliver high-touch, white-glove IT support tailored to senior executives and executive assistants, ensuring rapid incident resolution and proactive issue prevention.
• Support, configure, and troubleshoot Apple iOS devices (iPhone, iPad), including device setup, synchronization, software updates, OS upgrades, and management via Mobile Device Management (MDM) tools such as Microsoft Intune (preferred).
• Support enterprise productivity and collaboration applications, including Microsoft Outlook (expert-level), Teams, OneNote, Office apps, Zoom, Diligent, PDF Expert, and iOS Mail.
• Perform device provisioning, software installation, firmware updates, patch management, and system configuration to enhance device reliability and security.
• Collaborate with executive assistants and administrative staff to triage IT requests, coordinate scheduling, and resolve issues swiftly, ensuring the executive workflow remains uninterrupted.
• Provide onsite support during working hours (9 am–5 pm), with flexibility for after-hours or travel support as needed, including availability when executives are present.
• Escalate complex technical issues to internal Tier 2/3 IT teams while maintaining ownership of incidents, managing expectations, and providing regular status updates to senior leadership.
• Maintain detailed documentation of device configurations, troubleshooting steps, known issues, and preferences to optimize resolution times and support continuity.
• Stay current with updates and best practices related to Apple iOS, Windows 11, enterprise collaboration tools, and security protocols to recommend improvements.
• Operate with discretion, maintaining strict confidentiality around sensitive executive information and communications.

Core Qualifications & Requirements

• 3+ years of IT support experience in a high-demand environment supporting senior/executive leadership (white-glove service experience preferred).
• Proven expertise supporting Apple iOS devices (iPhone, iPad) within enterprise settings, including device provisioning, management, and troubleshooting.
• Advanced proficiency with Microsoft Outlook, O365/M365 suite (including Teams, OneNote), Windows 11, and collaboration tools like Zoom and Diligent.
• Strong diagnostic and incident management skills with the ability to resolve issues swiftly and effectively.
• Excellent communication, professionalism, and ability to manage confidential information with discretion.
• Flexibility to support after-hours and travel support, with onsite presence required during core hours.
• Experience supporting hybrid work environments, securing enterprise devices, and implementing MDM policies (preferably Microsoft Intune).
• Minimum of 3 years of relevant technical support experience, with a focus on executive support.

Nice-to-Have Qualifications

• Knowledge of Microsoft Intune and Mobile Device Management (MDM) policies for iOS devices.
• Experience supporting hybrid or mobile work setups with enterprise security standards.
• Previous experience working with incident documentation, remote troubleshooting, and technology onboarding for executive teams.

Core Technical Skills

• Executive/VIP Support, White-Glove Support, C-Level Support, Desktop Support, Help Desk, Tier 2/3 Troubleshooting
• Windows 11, Microsoft 365 (Outlook, Teams, OneNote), Office Suite, Zoom, Diligent, PDF Expert, Collaboration & Productivity Tools
• Incident & Issue Resolution, Remote Support, Onsite Technical Support, Documentation, Confidential Data Handling, MDM (preferably Microsoft Intune)

This position offers the opportunity to be a trusted technology partner for senior leadership, directly impacting their productivity and operational efficiency by ensuring reliable, secure, and discreet IT support for critical devices and collaboration tools.

Compensation and Benefits

Base salary ranges from $115,000 to $135,000 annually, commensurate with experience and skill level, Benefits include comprehensive health coverage (medical, dental, vision), life and disability insurance, 401(k) with matching, and wellness programs. Overtime may be available as needed.

The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.