Senior IT Support & Network Tech — Branch & WAN Expert

Five Star Breaktime Solutions; Chattanooga (TN); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Paid vacation, paid holidays, and paid

Job summary

Five Star Breaktime Solutions in Chattanooga, TN is seeking an IT Support & Network Technician to support 1,200–1,500 users across our corporate HQ and 55+ branch locations.

This senior-level role blends advanced end-user support with network operations. You will be the escalation point for complex Windows, M365, and identity issues, while assisting with branch network deployments, ongoing maintenance, and process improvements to enable growth and acquisitions.

Qualifications

• 5+ years IT support experience, including Tier 2 or escalation roles.
• Experience administering Microsoft 365, Entra ID, Intune, and Active Directory.
• Experience with Windows Autopilot device provisioning.
• Strong knowledge of VLANs, switching, DHCP, DNS, and wireless networking.
• Experience configuring and troubleshooting enterprise switches, firewalls, and wireless access points.
• Experience working within an enterprise ticketing or ITSM platform.
• Strong documentation, communication, and problem-solving skills.
• Ability to take ownership of technical issues from identification through resolution.
• Ability to participate in after-hours maintenance and on‑call rotations.
• Valid driver's license and ability to travel to branch locations up to 15%.

Responsibilities

• Serve as the primary escalation point for complex Windows, Microsoft 365, endpoint, application, and identity issues.
• Troubleshoot escalated issues through resolution and identify root causes to prevent recurring problems.
• Manage Windows device provisioning through Microsoft Intune and Windows Autopilot.
• Maintain application deployments and device configurations across branch and corporate endpoints.
• Coordinate hardware replacements, refreshes, and RMA activities across branch locations.
• Administer user accounts, groups, licensing, and access through Active Directory and Microsoft Entra ID.
• Troubleshoot authentication, MFA, hybrid identity, and directory synchronization issues.
• Support IT onboarding and standardization for newly acquired locations.
• Coordinate and quality-check third-party technicians completing work at remote branches.
• Create and maintain knowledge base articles, runbooks, and troubleshooting procedures.
• Mentor Help Desk Technicians and help improve Tier 1 troubleshooting capabilities.
• Participate in an after-hours on-call rotation.

Skills

IT support experience

Tier 2 escalation

Microsoft 365 administration

Entra ID / Azure AD

Intune / device provisioning

Windows Autopilot

Active Directory

VLANs / switching / DHCP / DNS

Enterprise networking hardware

Tools

Fortinet FortiGate

Fortinet FortiSwitch

Fortinet FortiAP

FortiOS

PowerShell scripting

Azure infrastructure

Job description

Five Star Breaktime Solutions in Chattanooga, TN is seeking an IT Support & Network Technician to support 1,200–1,500 users across our corporate HQ and 55+ branch locations.

This senior-level role blends advanced end-user support with network operations. You will be the escalation point for complex Windows, M365, and identity issues, while assisting with branch network deployments, ongoing maintenance, and process improvements to enable growth and acquisitions.