Sr IT Support Specialist

Telemetry Today LLC; Atlanta, Northern (GA, KY); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Work-from-home day after 60 days

Travel to Hermeus sites quarterly

Job summary

Telemetry Today LLC in Atlanta, GA seeks a Senior IT Support Specialist to be the senior hands-on anchor for daily IT operations, resolving issues, mentoring staff, and owning the technical layer beneath the service desk.

Based on site with two shifts 7:00am to 4:00pm or 9:00am to 6:00pm, with flexibility. After 60 days, one fixed work-from-home day per week (Mondays). Travel to Hermeus sites is roughly one to two trips per quarter to support projects.

Responsibilities

• Own the technical layer beneath the service desk: endpoint management, identity, and endpoint security.
• Automate manual processes with PowerShell and drive repeatable IT operations.
• Mentor junior staff and partner with Cyber, Networking, and People teams on cross-team work.

Job description

As a Senior IT Support Specialist, you will be a senior individual contributor and the hands-on technical anchor for daily IT operations. You will resolve the issues no one else can, mentor junior staff, and own the technical layer beneath the service desk: endpoint management, identity, and endpoint security. We are looking for someone who does not just close tickets buteliminatesthe work behind them, automating manual processes with PowerShell, replacing one-off fixes with repeatable procedures, and maturing how IToperatesas we scale. You will partner closely with our Cyber, Networking, and People teams on work that crosses team boundaries.

This role reports to the IT Service Desk Manager and is based on site at our Atlanta, GA office. Two shifts are available, 7:00am to 4:00pm or 9:00am to 6:00pm, with flexibility based on team coverage. After 60 days, you are eligible for one fixed work-from-home day per week (Mondays). Travel to otherHermeussites runsroughly oneto two trips per quarter to support projects and operations.