Senior IT Support Lead & Systems Administrator - DoD

C3EL; Illinois; Presencial; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

C3EL is seeking an IT Support Team Lead / Senior Systems Administrator to support our mission at Scott Air Force Base in Illinois. The role blends hands-on technical work with leadership of day-to-day IT operations, focusing on DoD applications and end users.

You will coordinate workload, manage tickets, oversee incident documentation and escalation, and ensure quality, reporting, and knowledge-base maintenance.

Formación

• Experience leading DoD/federal IT support operations while remaining technically hands-on.
• Experience with incident/ticket management, user support, application/account administration, escalation, SOPs, and knowledge management.
• Ability to communicate effectively with Government users, technical administrators, and management stakeholders.
• Ability to meet applicable DISA personnel security and network-access requirements.

Responsabilidades

• Lead and coordinate daily support activities across application support, end-user support, workflow processing, and mission support.
• Provide senior-level troubleshooting and user/account support for DoD business applications and coordinate with Government application administrators and higher-tier system administrators.
• Oversee incident documentation, escalation, follow-up, and closure through the designated trouble-ticket system.
• Coordinate workload and personnel coverage to maintain continuity during planned/unplanned absences and periods of elevated demand.
• Ensure weekly reporting, operational metrics, SOPs, knowledge bases, diagrams, and other required documentation are accurate and timely.
• Serve as a technical SME during recurring and ad-hoc meetings and coordinate with DISA directorates, field sites, and escalation teams.
• Support application transitions, account migrations, workstation moves, and configuration changes as required.
• Assist C3EL management with staffing, quality control, deliverable tracking, and transition activities.

Conocimientos

Team leadership

Incident management

User support

Communication

Educación

High school diploma

Herramientas

SPS/PD2

ECWM

COPS

FABS

EDMS

CSS

FPDS

IBM mainframe

E-ICAM

Descripción del empleo

C3EL is seeking an IT Support Team Lead / Senior Systems Administrator to support our mission at Scott Air Force Base in Illinois. The role blends hands-on technical work with leadership of day-to-day IT operations, focusing on DoD applications and end users.

You will coordinate workload, manage tickets, oversee incident documentation and escalation, and ensure quality, reporting, and knowledge-base maintenance.