IT Support Team Lead / Senior Systems Administrator

C3EL; Illinois; On-site; USD 90,000 - 130,000; Full time

Job summary

C3EL is seeking an IT Support Team Lead / Senior Systems Administrator to support our mission at Scott Air Force Base in Illinois. The role blends hands-on technical work with leadership of day-to-day IT operations, focusing on DoD applications and end users.

You will coordinate workload, manage tickets, oversee incident documentation and escalation, and ensure quality, reporting, and knowledge-base maintenance.

Qualifications

• Experience leading DoD/federal IT support operations while remaining technically hands-on.
• Experience with incident/ticket management, user support, application/account administration, escalation, SOPs, and knowledge management.
• Ability to communicate effectively with Government users, technical administrators, and management stakeholders.
• Ability to meet applicable DISA personnel security and network-access requirements.

Responsibilities

• Lead and coordinate daily support activities across application support, end-user support, workflow processing, and mission support.
• Provide senior-level troubleshooting and user/account support for DoD business applications and coordinate with Government application administrators and higher-tier system administrators.
• Oversee incident documentation, escalation, follow-up, and closure through the designated trouble-ticket system.
• Coordinate workload and personnel coverage to maintain continuity during planned/unplanned absences and periods of elevated demand.
• Ensure weekly reporting, operational metrics, SOPs, knowledge bases, diagrams, and other required documentation are accurate and timely.
• Serve as a technical SME during recurring and ad-hoc meetings and coordinate with DISA directorates, field sites, and escalation teams.
• Support application transitions, account migrations, workstation moves, and configuration changes as required.
• Assist C3EL management with staffing, quality control, deliverable tracking, and transition activities.

Skills

Team leadership

Incident management

User support

Communication

Education

High school diploma

Tools

SPS/PD2

ECWM

COPS

FABS

EDMS

CSS

FPDS

IBM mainframe

E-ICAM

Job description

**CONTINGENT UPON CONTRACT AWARD**

Overview:

Job Title: IT Support Team Lead / Senior Systems Administrator

Security Clearance: Secret (or higher)

(Due to the nature of the work and contract requirements, U.S. Citizenship isrequired.)

Description:

C3EL is seeking an IT Support Team Lead / Senior Systems Administrator to support our mission at Scott Air Force Base in Illinois. The professional will lead day‑to‑day team support while remaining a hands‑on technical contributor. This position coordinates workload, staffing coverage, ticket resolution, escalation, quality, reporting, SOP/knowledge‑base maintenance, and support for DOD applications and end users.

Primary Responsibilities:

• Lead and coordinate daily support activities across application support, end‑user support, workflow processing, and mission support.
• Provide senior‑level troubleshooting and user/account support for DOD business applications and coordinate with Government application administrators and higher‑tier system administrators.
• Oversee incident documentation, escalation, follow‑up, and closure through the designated trouble‑ticket system.
• Coordinate workload and personnel coverage to maintain continuity during planned/unplanned absences and periods of elevated demand.
• Ensure weekly reporting, operational metrics, SOPs, knowledge bases, diagrams, and other required documentation are accurate and timely.
• Serve as a technical SME during recurring and ad‑hoc meetings and coordinate with DISA directorates, field sites, and escalation teams.
• Support application transitions, account migrations, workstation moves, and configuration changes as required.
• Assist C3EL management with staffing, quality control, deliverable tracking, and transition activities.

Required Qualifications:

• Demonstrated experience leading or coordinating DoD/federal IT support operations while remaining technically hands‑on.
• Experience with incident/ticket management, user support, application/account administration, escalation, SOPs, and knowledge management.
• Ability to communicate effectively with Government users, technical administrators, and management stakeholders.
• Ability to meet applicable DISA personnel security and network‑access requirements.

Preferred Qualifications:

• Experience supporting DoD contracting, financial, document‑management, identity/access, or comparable enterprise business applications.
• Experience with SPS/PD2, ECWM, COPS, FABS, EDMS, CSS, FPDS, IBM mainframe environments, or E-ICAM.
• Previous DISA or other DoD enterprise support experience.
• IT service‑management or DoD‑approved cybersecurity certification relevant to assigned duties.

Education / Experience:

• High school diploma and at least 7 years of relevant experience.

As set forth in C3EL’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.

• Alcohol or other substance use disorder (not currently using drugs illegally)
• Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
• Blind or low vision
• Cancer (past or present)
• Cardiovascular or heart disease
• Celiac disease
• Cerebral palsy
• Deaf or serious difficulty hearing
• Diabetes
• Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
• Epilepsy or other seizure disorder
• Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
• Intellectual or developmental disability
• Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
• Missing limbs or partially missing limbs
• Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
• Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
• Neurodivergence, for example, attention‑deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
• Partial or complete paralysis (any cause)
• Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
• Short stature (dwarfism)
• Traumatic brain injury

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