DoD Application Support & Systems Admin – Secret Clearance

C3EL

Illinois

On-site

USD 85,000 - 115,000

Full time

14 days+

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Job summary

C3EL is seeking an Application Support Specialist / Systems Administrator to support our mission at Scott Air Force Base in Illinois.

The professional will provide Department of Defense (DOD)-wide functional and technical application support, including user account administration, issue troubleshooting, ticket management, escalation, migration support, documentation, and coordination with Government and higher-tier administrators.

Qualifications

Experience in a DoD or federal DoD-like environment.
Experience using trouble-ticket systems and escalating to higher tiers.
Strong customer-service, documentation, troubleshooting, and written/verbal communication skills.
Ability to meet applicable DISA personnel security and network-access requirements.

Responsibilities

Implement, administer, modify, and troubleshoot user accounts for -supported systems.
Provide organizational-administrator support for contract writing and other business applications as assigned.
Work directly with end users and higher-tier system administrators to document, track, troubleshoot, and resolve application issues.
Open, maintain, and close trouble tickets with complete documentation of work performed and corrective actions.
Coordinate with DOD application administrators on account, access, workflow, and application-administration issues.
Support application transitions and account migrations, including coordination with affected users and higher-tier support teams.
Proactively identify recurring user/workflow issues and help reduce technical barriers and delays affecting DOD mission execution.
Maintain SOPs, knowledge bases, central repository documentation, diagrams, and support metrics.
Participate as an application SME in recurring or ad-hoc meetings when required.