Strategic AV/VTC & Telecomm Support Specialist

C3EL; Illinois; On-site; USD 55,000 - 90,000; Full time

Job summary

C3EL is seeking an AV/VTC & Telecommunications Support Specialist to support mission-critical operations at Scott Air Force Base in Illinois. The role demands hands-on expertise with AV/VTC, telecommunications, and conference-room systems, ensuring uninterrupted voice, video, and data services for DoD activities.

The candidate will manage and maintain VTC equipment, coordinate with DoD network teams, and support events, meetings, and trainings on-site.

Qualifications

• Experience supporting AV/VTC, telecommunications, voice/video/data systems, conference rooms, or unified communications.
• Hands-on experience with troubleshooting, testing, cabling, connectivity, and event support.
• Experience documenting incidents and corrective actions in a trouble-ticket system.
• Ability to meet applicable DISA personnel security and network-access requirements.

Responsibilities

• Provide on-site telecommunications, AV/VTC, conference-room, event, voice/video/data, and cabling support.
• Manage and maintain existing VTC systems and Multi-point Control Unit capabilities.
• Set up, test, facilitate, and restore rooms/equipment for meetings, trainings, conferences, and town halls.
• Maintain conference-room functionality, including PC hardware/software, AV control systems, microphones, telephones, room reconfiguration, and network connectivity.
• Perform testing, diagnostics, troubleshooting, and post-maintenance validation for VTC and conference-room systems.
• Provide technical support for chat, voice, video, virtual meetings, screen sharing, document collaboration, and storage.
• Open and manage incidents involving interrupted/degraded voice and video services, feature changes, service changes, and device moves.
• Coordinate with DOD Network Administrators on voice, video, and data traffic over the DODNet.
• Maintain, troubleshoot, install, remove, and document telecommunications/voice/video/data/paging cabling; perform cable toning, continuity testing, and wiring-closet/switch-room cross-connects.
• Maintain scheduling calendars and coordinate future AV/VTC events with Government customers and external sites.

Skills

AV/VTC support

Troubleshooting

Documentation in ticketing system

DISA security requirements

Education

High school diploma

Job description

C3EL is seeking an AV/VTC & Telecommunications Support Specialist to support mission-critical operations at Scott Air Force Base in Illinois. The role demands hands-on expertise with AV/VTC, telecommunications, and conference-room systems, ensuring uninterrupted voice, video, and data services for DoD activities.

The candidate will manage and maintain VTC equipment, coordinate with DoD network teams, and support events, meetings, and trainings on-site.