End User Support / Systems Administrator

C3EL; Illinois; On-site; USD 55,000 - 75,000; Full time

Job summary

C3EL is seeking an End User Support / Systems Administrator to support our mission at Scott Air Force Base in Illinois. The role covers on-site workstation setup, relocation, printer support, hardware troubleshooting, and desk-to-switch connectivity testing.

You will document work in the ticketing system, escalate issues as needed, and coordinate with DoD application administrators and DISA teams to maintain prompt response standards while supporting Windows workstations and network connectivity.

Qualifications

• Experience supporting Windows workstations, peripherals and printers in an enterprise environment.
• Experience with workstation moves/adds/changes and basic network connectivity troubleshooting.
• Experience with trouble-ticket systems and escalation processes.
• Ability to meet DISA personnel security and network-access requirements.
• High school diploma and at least 2 years of relevant experience.

Responsibilities

• Provide IT equipment support for new-user workstations and relocation moves within Building 3600.
• Disconnect, move, reconnect, and test workstation equipment and peripherals for connectivity and functionality.
• Provide end-user network connectivity troubleshooting from the desk to the switch and escalate unresolved issues as required.
• Conduct monthly connectivity and functionality testing of community printers and report issues to the Global Service Desk.
• Track printer and end-user equipment issues in the designated trouble-ticket system and follow repair status through closure.
• Document work initiation, progress, completion, corrective actions, and status updates in support records/tickets.
• Coordinate with DOD application administrators and DISA Tier II/III teams when issues cross technical support boundaries.
• Assist with timely user support, move requests, and configuration changes while maintaining required response standards.

Skills

Windows support

Workstation moves

Trouble-ticketing

DISA security clearance

Education

High school diploma

Job description

End User Support / Systems Administrator

CONTINGENT UPON CONTRACT AWARD

Overview:

Job Title: End User Support / Systems Administrator

Security Clearance: Secret (or higher)

(Due to the nature of the work and contract requirements, U.S. Citizenship isrequired.)

Description:

C3EL is seeking an End User Support / Systems Administrator to support our mission at Scott Air Force Base in Illinois. The professional will provide on-site end-user equipment and connectivity support, including workstation setup and relocation, printer support, hardware/peripheral troubleshooting, desk-to-switch connectivity troubleshooting, ticket documentation, testing, and escalation.

Primary Responsibilities:

• Provide IT equipment support for new-user workstations and relocation moves within Building 3600.
• Disconnect, move, reconnect, and test workstation equipment and peripherals for connectivity and functionality.
• Provide end-user network connectivity troubleshooting from the desk to the switch and **escalate** unresolved issues as required.
• Conduct monthly connectivity and functionality testing of community printers and report issues to the Global Service Desk.
• Track printer and end-user equipment issues in the designated trouble-ticket system and follow repair status through closure.
• Document work initiation, progress, completion, corrective actions, and status updates in support records/tickets.
• Coordinate with DOD application administrators and DISA Tier II/III teams when issues cross technical support boundaries.
• Assist with timely user support, move requests, and configuration changes while maintaining required response standards.

Required Qualifications:

• Experience supporting Windows workstations, peripherals, printers, and end users in an enterprise environment.
• Experience performing workstation moves/adds/changes and basic network-connectivity troubleshooting.
• Experience with trouble-ticket systems and escalation processes.
• Ability to meet applicable DISA personnel security and network-access requirements.

Preferred Qualifications:

• Experience supporting users in a high-tempo mission or contracting environment.
• Basic familiarity with switches, structured cabling, and enterprise network troubleshooting.
• IT service-management or DoD-approved cybersecurity certification relevant to assigned duties.

  Education / Experience:

  • High school diploma and at least 2 years of relevant experience.