Senior IT Support Lead - AI Innovation Lab

Hewlett Packard Co.; San Francisco (CA); On-site; USD 150,000 - 236,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Employee assistance program

Flexible spending account

Life insurance

Generous paid time off

Job summary

Hewlett Packard Co. in San Francisco, CA, is seeking an IT Support Lead to deliver hands-on support and scale IT operations. You will own day-to-day IT support, onboarding/offboarding, asset tracking, and knowledge management for a growing workforce.

You will administer Google Workspace, Microsoft 365, Okta, Slack, and related tools, while collaborating with Finance, Legal, and Security to ensure compliant, efficient processes.

Qualifications

• 10+ years hands-on experience in IT Support, IT Operations, End User Services, or similar role.
• Strong experience supporting macOS, Windows, Google Workspace, Microsoft 365, Okta, Slack, and SaaS environments.
• Experience owning onboarding, offboarding, endpoint provisioning, and access-related workflows.
• Experience managing IT inventory, asset tracking, hardware logistics, and device lifecycle operations.
• Strong troubleshooting, documentation, and knowledge base management skills.
• Excellent communication and service mindset for a fast-moving environment.

Responsibilities

• Provide hands-on technical support for macOS, Windows, mobile devices, and SaaS tools.
• Escalation point for complex issues, driving resolution while maintaining high employee experience.
• Improve processes, tooling, and self-service resources through identified trends.
• Own onboarding and offboarding workflows including device setup and access provisioning.
• Manage IT inventory, asset tracking, procurement support, and lifecycle for devices.
• Write and maintain IT knowledge base articles and runbooks.
• Collaborate with Finance, Legal, Security on purchases and vendor requests.

Skills

Troubleshooting

Documentation

Communication

End user support

Onboarding/offboarding

Tools

Google Workspace

Microsoft 365

Okta

Slack

Job description

Hewlett Packard Co. in San Francisco, CA, is seeking an IT Support Lead to deliver hands-on support and scale IT operations. You will own day-to-day IT support, onboarding/offboarding, asset tracking, and knowledge management for a growing workforce.

You will administer Google Workspace, Microsoft 365, Okta, Slack, and related tools, while collaborating with Finance, Legal, and Security to ensure compliant, efficient processes.