Senior IT Support & Infrastructure Lead (Hybrid)

Placements24; United States; Hybrid; USD 25,000 - 40,000; Full time

Benefits offered by this job

Hybrid work model

Health, dental, vision insurance

Retirement savings plan with company‑m

Professional development & trainings

Generous paid time off

Bonuses based on performance

Job summary

Placements24 is seeking a Senior IT Support Analyst to join our client in Randburg, Gauteng, with a dynamic hybrid work model balancing on-site collaboration and remote work. The role focuses on advanced technical support, infrastructure management, and IT project leadership.

The ideal candidate will have 5–7 years in IT, solid Windows/macOS troubleshooting, server admin (AD/Exchange), virtualization expertise, and strong security knowledge.

Qualifications

• Bachelor's degree in IT, CS or related field.
• 5-7 years of IT support, system administration or related role.
• Experience troubleshooting Windows and macOS, networks, and hardware.
• Server administration (AD/Exchange) and virtualization experience.
• Strong IT security practices and principles.
• Excellent leadership, communication, and interpersonal skills.
• Ability to manage multiple projects and prioritize.
• Certifications such as CompTIA Network+, MCSE, CCNA are desirable.
• Willingness to work a hybrid schedule from Randburg, Gauteng.

Responsibilities

• Provide advanced technical support for desktop hardware, software, network connectivity, and enterprise applications.
• Manage and maintain IT infrastructure, including servers, workstations, and network devices.
• Lead IT projects from conception to completion, ensuring timely delivery and budget adherence.
• Diagnose and resolve complex IT issues, acting as an escalation point for the IT support team.
• Develop, implement, and enforce IT policies and procedures to ensure security and compliance.
• Mentor and train junior IT support staff, providing guidance and technical expertise.
• Conduct regular system audits, performance monitoring, and preventative maintenance.
• Manage IT asset inventory and software licensing.
• Collaborate with vendors and service providers to resolve issues and procure equipment.
• Contribute to IT strategy and planning, identifying areas for improvement.

Skills

Leadership

Communication

IT problem solving

Project management

Education

Bachelor's degree in Information Technology/Computer Science

Tools

Active Directory

Exchange

Virtualization

Job description

Placements24 is seeking a Senior IT Support Analyst to join our client in Randburg, Gauteng, with a dynamic hybrid work model balancing on-site collaboration and remote work. The role focuses on advanced technical support, infrastructure management, and IT project leadership.

The ideal candidate will have 5–7 years in IT, solid Windows/macOS troubleshooting, server admin (AD/Exchange), virtualization expertise, and strong security knowledge.