Senior IT Support & Infra Admin

Wipro; Minneapolis (MN); On-site; USD 45,000 - 121,000; Full time

Benefits offered by this job

Full medical benefits

Disability insurance

Paid time off

Job summary

A leading IT services company is seeking a dedicated technical service manager in Minneapolis, MN. You will manage client software and hardware issues, ensuring timely responses to service requests while maintaining high client satisfaction. With a requirement of 3-5 years of relevant experience, this role promises a competitive salary ranging from $45,000 to $121,000. Join us and play a key part in digital transformation and innovation.

Qualifications

• 3-5 years of experience in a client-facing technical role.
• Ability to manage service requests and ensure client satisfaction.
• Experience with software/hardware/network problem resolution.

Responsibilities

• Resolve, maintain and manage software/hardware/network as per client requests.
• Ensure timely response to all client tickets.
• Perform root cause analyses and create action plans.

Skills

Client satisfaction

Service request management

Root cause analysis

Timeliness adherence

Installation and configuration

Job description

A leading IT services company is seeking a dedicated technical service manager in Minneapolis, MN. You will manage client software and hardware issues, ensuring timely responses to service requests while maintaining high client satisfaction. With a requirement of 3-5 years of relevant experience, this role promises a competitive salary ranging from $45,000 to $121,000. Join us and play a key part in digital transformation and innovation.